Service Delivery Support Officer

4 days ago

Brisbane, Australia Queensland Government Full time

**The primary accountabilities of the Service Delivery Support Officer include:

- Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being provided
- Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external
- Collation and provision of data and reports on service delivery performance
- Establish effective working relationships between QCS and service providers to support the release planning process
- Provide guidance to contracted service providers in relation to identified service delivery needs
- Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements
- Liaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirements
- Provide ongoing support and practical assistance to external and internal service providers
- Maintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.
- Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availability
- Allocation of prisoners to programs including making offers and recording outcomes
- Manage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup
information
- Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required
- Carry out administrative duties as requested
- Provide information technology support and undertake device security checks
- Ensure the security and confidentiality of QCS property and information

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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