Lumify People Operations Manager

We celebrate you; our people do incredible work and deserve great rewards.

We are flexible; with our hybrid model, spend time at home & on campus

**ABOUT US**
LUMIFY People is the advisory and consulting business unit of LUMIFY Group, Australia’s leading provider of corporate IT training, process training and cybersecurity training.

LUMIFY People has been providing strategic and advisory services in learning and development, logistics and program and project management for 20 years. The business has a long and successful history with the Department of Defence. We currently have more than 50 consultants undertaking a wide variety of Defence projects right across Australia. LUMIFY People is a member of the Defence Industry Security Program. We are also subcontractors to the four CASG Major Service Providers.

**About the role**
Reporting to the LUMIFY People General Manager, we are seeking a highly capable and experienced Operations Manager to manage our Department of Defence contracts and outcomes as well as provide day to day support to our consultants and customers.

**_Key Responsibilities: _**

With the assistance of the LUMIFY People Projects Administrator, lead the operational management of LUMIFY People contracts.

Work closely with the LUMIFY People Training Projects Manager to review, update, implement and maintain the procedures, processes and management systems required to ensure astute financial, procurement and contract management for LUMIFY People business unit.

With support from the LUMIFY People Projects Administrator, prepare and present the LUMIFY People monthly accounts and reports, of actual against budget with appropriate detailed variance analysis.

Work closely with the LUMIFY People General Manager to assist in delivering the LUMIFY People growth strategy, and various sales campaigns.

Provision of the day-to-day management and leadership to LUMIFY People consultants including the timely management of any risks and issues as they arise.

Establish and develop strong customer relationships and proactively seek to deepen those relationships to increase our footprint with each customer.

Identify operational or people risks and issues and work with the LUMIFY People Team and other stakeholders to develop and implement solutions to mitigate risks and issues.

Draft and present a variety of progress and performance reports both for internal and external stakeholders.

Assist with responding to tenders including reviewing tender submissions, provision of advice on resourcing from existing consultants, drafting task solutions and pricing strategies to help grow LUMIFY People business.
- With support from the LUMIFY People Projects Administrator, manage LUMIFY People Defence Industry Security Program requirements.

**About you**

You have sound interpersonal skills with demonstrated ability to liaise with all levels of stakeholders and customers alike.

You have excellent negotiation skills and the ability to collaborate to develop shared solutions with customers and LUMIFY People consultants.

You are experienced at coaching and mentoring people.

You can work to tight timeframes and deadlines.

You have a strong attention to detail with a high level of accuracy.

You understand the importance of customer service and collaborating with your team and customer to develop timely solutions to risks and issues.

You are self-motivated with ability to work with mínimal supervision.

You have sound written and oral communication skills, and the capacity to deal with ambiguity and complex problems.

You’re a problem solver, analytical thinker and decision-maker.
- Most importantly, you act with integrity and show care for the people you work with.

**Essential Skills and Experience**

Tertiary qualifications in a project management, training or a related discipline or are an experienced project management practitioner with one or more qualifications in Prince2, PMP, Six Sigma, Agile Project Management or equivalent.

At least 10 years’ experience as a Project Management professional well versed in procurement and contract management.

Demonstrable record of collaborating with your team, customers and other stakeholders to resolve risks and issues.

Demonstrated ability to manage multiple and complex deliverables daily, inclusive of month end.
- _Commonwealth Procurement Guidelines and the Public Governance, Performance and Accountability Act 2013._

**Desirable Skills and Experience**

Project Manager accreditation via the Australian Institute of Project Management
- Department of Defence experience

We are Lumify. Together, we are shining a light on future learning.