Customer Relations Consultant

2 days ago

Bibra Lake, Australia Autoleague Full time

Entry level position, full on the job training provided
- Full-time permanent position Monday - Friday
- Fantastic career opportunity with a leading automotive group

**Are you passionate about providing exceptional customer service?**

**Do you have an eye for detail and a desire to work in the automotive industry?**

**If so, we have the perfect opportunity for you**

We are seeking an enthusiastic individual to join our team as Entry-Level **Customer Relations Consultant / Warranty Clerk **at **Bibralake Nissan**.

**The role**:

- Assist customers with warranty inquiries, explain warranty coverage, and guide them through the claims process.
- Act as the primary point of contact for customers, addressing their inquiries, concerns, and feedback through various communication channels
- Build and maintain strong relationships with customers by actively listening to their needs and effectively addressing their concerns.
- Collaborate with team members to ensure a high level of customer satisfaction.
- Provide exceptional customer service through phone and in-person interactions.
- Maintain up-to-date knowledge of Nissan vehicles and warranty policies.
- Participate in training programs to enhance your skills and product knowledge.
- Document customer interactions and feedback, contributing to the continuous improvement of our services.

**YOU**:

- Outstanding communication skills and ability to provide excellent customer service
- Ability to professionally handle high call volumes with a helpful and friendly phone manner
- Strong time management, multi-tasking and organisational skills
- Focused on continuously delivering results and exceeding customer expectations
- Articulate with the ability to quickly establish rapport
- Highly personable and empathic with exceptional listening and influencing ability
- Computer literate with strong accuracy and attention to detail

***

**What's in it for YOU**:

- Full on the job training provided
- Opportunities for career progression
- Exciting, fast paced and rewarding career move
- Fantastic career opportunity with a leading automotive group
- Vibrant Team Environment & Supportive Management Team
- Employee Assistance Program (EAP) Access to free, confidential counselling
- Employee discounts and offers at restaurants and hotels Australia wide

***

Bibralake Nissan are part of the Autoleague group, an innovative and forward thinking automotive company with over 28+ dealerships across Australia.

**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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