Practice Manager

**Victoria Crescent Medical Centre and Stetho Health Cranbourne are modern** style, state of the art facility and leading healthcare provider committed to delivering high-quality, patient-centered care. We take pride in our team of dedicated healthcare professionals who work collaboratively to provide comprehensive medical services to our community. As we continue to expand, we are seeking a skilled practice manager to join our dynamic team.

**Position Overview**:
We are seeking an experienced Practice Manager to oversee the daily operations and administration of our General practices, Dental and Allied health and specialist suites.

This role will lead a team of clinical and non-clinical staff and serves as the first point of contact for the clinics Practitioners.

**Key Responsibilities**:
**Operations Management**: Efficiently manage day-to-day practice operations, ensuring smooth workflow and adherence to regulatory standards. Oversee the general practice and Specialist practice to ensure all appointment scheduling is checked to ensure practice consulting runs smoothly for the team of specialists.

Oversee stock/inventory levels, liaise with vendors as required, and manage supply orders efficiently. Manage IT issues as they arise.

**People Leadership**: Lead and supervise a team of medical receptionists, allied health professionals to maintain high performance levels, efficiency of workflow and a positive working environment. Support the doctors as a first level contact. Manage clinics appointments and scheduling to ensure best strategies are used to fill the doctors and teams lists.

**Patient Experience**: Focus on delivering excellent patient experiences by ensuring outstanding customer service and patient satisfaction in each interaction by all members of the team.

**Financial Oversight**: Efficient management of budgeting, billing, and optimization of revenue streams while controlling costs. Preparing weekly and end of month reports, preparing monthly forecasting reports for the management team.

**Compliance and Regulation**: Ensure the practice complies with all relevant healthcare regulations and standards. Accreditation experience and auditing required.

**What We're Looking For**:

- A flexible and adaptable individual with initiative, who thrives in a dynamic environment.
- Experience in managing small teams and administrative processes in a healthcare setting.
- Strong organizational skills
- Ability to multitask, troubleshoot and problem solve
- Excellent IT knowledge, computer literacy and skills.
- Keen interest in improvement and innovation in business systems.
- Excellent communication skills for effective teamwork and referrer liaison.
- An empathetic person who genuinely cares for patients, values the patient experience/journey wants to help with patient concerns and queries.
- Willingness to learn.
- Strong work ethic with service delivery to both patients and practitioners a primary focus
- Experience solving problems and establishing system improvements to avoid future issues.
- Professional, courteous, self-motivated and hardworking individual.
- Report to the Chief Executive Officer with regular updates and weekly / monthly reporting.

Will have proven Leadership and Management experience.
- Preferred minimum of 3 years' experience in a managerial role within a specialist, general practice
- Diploma of Practice Management (required)
- Strong knowledge of medical practice operations.
- Experience using Best Practice, Praktika, z-med is required
- Exceptional leadership, communication, and organizational skills.
- Strong organizational and time management skills
- Outstanding communication and customer service skills
- Attention to detail and can multitask
- Auditing and Accreditation experience (preferred)
- A passion for people and a personable approach
- Ready to start now

**Why Join Us**:

- Opportunity to manage clinics (variety of medical professionals)
- Oversee more clinics as we expand.
- A supportive, collaborative and friendly work environment.
- salary negotiable

Pay: $50,945.84 - $80,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Mount Waverley, VIC 3149: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor Degree (Hons) (preferred)

**Experience**:

- Practice management: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person