Customer Service Consultant

Company Description

illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our teams work with leading brands to bring data & analytics to life

We currently have a unique, hybrid role - 50% Call Centre and 50% Administration. This role is a bit of a hidden gem, tbh

It's an exciting opportunity in the finance/telco space for a passionate and energetic Customer Service professional - Do you have Call Centre experience but you're sick of being on the phones all day long?? Join our team as a Customer Service Consultant

This is a really great starting point inside a progressive enterprise for anyone who is looking for an entry into the finance or technology sector.

**Job Description**:
**_
Your new role and how you’ll make a difference_**

This is a unique, hybrid role - 50% Call Centre and 50% Admin.

The position is part of our Public Access Centre (PAC) team, this is the first point of contact for consumer enquiries. You'll be in charge of delivering an exceptional level of customer service to both internal and external customers of illion. You'll contribute to driving illion's Public Access Centre as a Centre of Excellence within the Consumer Credit Bureau.

**_
The value-add things you’ll be doing_**
- Taking calls (approx. 20 calls per day)
- Sometimes we do data entry in Excel, sometimes we don't
- General enquires regarding credit file content and correction processes
- Assist consumers with understanding Check Your Credit website
- Investigate consumer enquiries
- Processing Adhoc Administration tasks
- Processing & delivery of 3rd Party Agency access requests, correction requests, contact lists for disputes and correction notifications
- Delivering a high quality and pro-active approach to customer service.
- Contribute to the improvement of customer service delivery.

**Qualifications**:
**_
The experience and qualifications you’ll need to be successful _**
- Experience in a high paced customer service environment
- Sound Microsoft Office skills
- Wide-ranging Problem Solving skills and analytical ability
- Effective verbal and written communication skills to deliver a variety of information
- Attention to detail, an ability to learn and demonstrate initiative.
- Commitment to customer service quality
- Strong conflict resolutions skills
- Delivering results and meeting stakeholder expectations

Additional Information
**_
Culture_**

There has never been a better time to join illion. Our business is transforming and we are transforming the way we work, with a strong focus on the value of our people and our customers.

Our business leaders are modernising our culture and empowering our people to reach their full potential in their own ways. There is a bright future ahead for illion and we are seeking innovative and passionate individuals to be a part of it

Any unicorns out there? Get in touch We care about WHO you are just as much as WHAT you can do

**_ Some of our perks_**
- Paid Parental Leave
- Flexibility (WFH 3 days per week) and Remote Working Options
- Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
- Novated Leasing and Corporate Discounts (ie. Health Insurance)
- Education Assistance and dedicated time for professional development as part of your role
- Free Employee Assistance Programme, Free Flu Shots and Subsidised Gym Memberships.

**_
Quality System_**
- Workplace Health & Safety (WH&S) is everyone’s responsibility. Team members must comply with company policies and procedures regarding WH&S, and actively participate in the identification and resolution of any WH&S hazards and immediately report all incidents and injuries.
- Contribute to the implementation and improvement of the quality system to ensure that the Company's Quality Policy objective is achieved.
- Ensure compliance to documented procedures and processes.
- Maintain up-to-date records of skills, compliance, qualifications and completed training in EdApp.
- Where observed, initiate corrective action to identify and prevent the occurrence of nonconformities relating to products, processes, services and the quality system via the Corrective Action process.

**_ Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply._