Customer Service Consultant

4 days ago

Melbourne, Australia Masseuse Massage Chairs Full time

**Are you positive, engaging and fuelled by flawless customer service?**

**Do you want to join a team who treat both their colleagues & customers like family?**

**Do you want to join a business as it ventures overseas, providing a plethora of opportunities for personal & professional growth?**

Located in Melbourne's best location, our team members enjoy a collaborative culture, free daily massages, regular team lunches and events, & a company committed to making the world a better place Join our stable, growing team - business is booming Build a career with passion & purpose, create a meaningful customer experience & be a primary contributor to our success.

Our culture is built on mutual respect, positivity, creativity, and growth. If you are a pro at creating instant chemistry, cultivating genuine customer connections, & have mastered the art of best-in-class consultative customer service, let's talk

**What You Can Expect Day-to-Day**

Ready to get to work? As a Customer Champion in our Happiness Team, you'll own & execute a variety of customer-driven activities that contribute to our continued success.
- Be the first point of contact for customers to help them celebrate & organise their new purchases
- Assist customers with how to use their new products & help them get the most out of the many features and benefits
- Update the delivery process as it moves through the system, ensuring that the customer gets the most accurate & up to date information.
- Contribute to our welcoming & fun team culture by participating in regular team activities

**What it Takes**

We are looking for a dynamic, customer-focused professional with a deep understanding of our amazing products & the customers we serve.
- You are empathetic & care about your customers & their well being
- You are a great listener & actively listen for how you can help a customer
- You have exceptional interpersonal skills, including the ability to engage, influence & collaborate
- You are a relationship builder
- You can communicate effectively with customers, colleagues, & business partners.
- You have a very keen eye for detail & work towards excellence

If you are an energetic, can-do team player with a passion for the customers you serve, this is YOUR role.

Even if you feel you only hit some of the requirements, you might still be a fit for other roles we have available and encourage you to apply.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)

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