Change Coordinator

Hybrid working arrangement, mix of working from home and the office
- Exciting time to join a top 100 ASX listed business with big goals
- A collaborative, friendly and supportive team

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**

As a **Change Coordinator** you will be responsible for coordinating the Company’s Technology Change Enablement function and evaluating the impact of Technology changes from both internal teams and third parties. You will be responsible for identifying impacted residential and corporate customers and developing relevant notifications. You will be working closely with our Engineering teams regarding upcoming changes and collaborating with key stakeholders during Change Advisory Board meetings.

**Responsibilities**
- Review submitted Change Requests submitted ensuring they meet TPG Telecom Change Management Policy and Procedure guidelines
- Undertake impact network assessments using TPG Telecom tools and databases.
- Review Change Requests against already planned activities (Change Calendar) and plan accordingly
- Produce planned events and third-party outage notifications for residential and corporate customers.
- Participate in Change Advisory Board meetings and schedule internal/external outage notifications
- Manage and maintain all processes and documentation relating to the planned events function.
- Support the development of communications relevant to change development and initiatives.
- Perform daily and weekly categorisation of change statuses and follow up with key stakeholders for outstanding requirements.
- Maintain up-to-date Change Management policies and relevant documentation.
- Provide reporting and other updates when requested from management and project teams.

**Knowledge & Experience**
- Tertiary qualification in Information Technology, Engineering and/or relevant discipline be would highly desirable.
- Experience working within the telecommunications industry would be highly regarded.
- Understanding of Telecommunication networks, products and associated service levels is essential.
- Previous exposure and/or knowledge in network planned, events, functions, and processes.
- Proactively manage competing workloads and deadlines based on company commitments and product release dates.
- The ability to confidently lead negotiations with internal and external stakeholders.
- ITIL certifications and/or understanding of ITIL framework would be highly regarded.
- Excellent organisational and time management skills.
- Exceptional written and verbal communication skills and be able to work autonomously with mínimal supervision.

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

We are committed to attracting, developing and retaining the best people by offering a flexible, diverse and inclusive workplace where hard work is truly rewarded. You will have access to fantastic benefits, including generous leave policies, leadership development programs and opportunities to grow your career. You’ll be faced with loads of variety where no two days are ever the same in a collaborative workspace that helps drive innovation.

**Interested? We are excited to hear from you**

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