General Services Relief Supervisor

Reference Number
- 60027
- Employment Type
- Part Time Ongoing
- Entity
- Monash Health
- Department
- General Services
- Location
- Monash Medical Centre Clayton
- Position Summary
- Based in Clayton
- Supportive working environment

**General Service Supervisor (Relief) - Clayton**

**Relief Supervisor rostered in accordance with leave requirements**

**including weekday, weekends both AM and PM shifts**

**_(60.8 hours per fortnight)_**

**Working in Healthcare has never been more important or meaningful**

**Our Journey**:
Support Services is responsible for the provision of non-clinical services that includes food services, patient support, porters, cleaning, linen, pest control, central production kitchen, waste management, car parking, hygiene services and some retail services.

We are currently recruiting a full-time General Services Relief Supervisor to join the team at Monash Medical Centre which includes Monash Children’s Hospital & Jessie McPherson Private Hospital

**A Day in the Life**:
The General Service Supervisor is responsible for the supervision of Patient Service Assistant (PSA) and Environmental Service Assistant (ESA) employees and works to assist the General Services Leadership team in meeting operational objectives.

Responsibilities include; (but not limited to):

- Roster management
- UGK Management (Roster/ timecard management)
- Lead a team of PSAs & ESAs in their delivery of services to patients, clients and stakeholders
- Compliance to relevant standards
- Achievement of accreditation for areas of responsibility
- Achievement of service key performance indicators
- Delivery of high-quality customer focused services
- Manage hospital-wide cleaning and patient movement requests

In this hands-on role you will also be required to contribute to the team and work with PSA and assist with PSA & ESA duties as required.

Skills and experience gained managing a large staffing team in a similar or like role from the hospitality sector or a large organisation will enable you to strive for excellence. To support your success in this role, we are looking for you to have:
**On a Personal Level**:

- A competent level of verbal & written communication skills
- Effective organisational skills with a demonstrated ability to meet deadlines and commitments
- A “Can Do” attitude with the capability to problem solve and troubleshoot
- The ability to maintain the highest standards of integrity and confidentiality, and exercise sound judgment
- Excellent customer service skills to provide a personable approach to our staff, patients and visitors at Monash Health.
- A proactive approach and team player
- Ability to prioritize tasks and complete while working alone or as part of a cohesive team.

**What You Need**:

- Certificate III Health Services Assistance _(Desirable)_
- Previous leadership experience supervising /managing a team (Essential)
- Roster management experience
- A high standard of demonstrated related experience and some related cleaning knowledge.
- The ability to develop and build relationships with internal and external stakeholders including staff, volunteers, and customers
- Able to undertake physical work including lifting, carrying and manual handling
- Ability to understand, follow and implement written instructions and company procedures
- Basic to intermediate computer/digital skills
- Excellent understanding of infection control procedures drawn from your previous role(s)

**In Return**

Supportive environment

A great service to the patients in our care

**Monash Health is a great place to work**

Our employees enjoy a range of benefits including:

- Salary packaging options that increase your take-home pay
- A comprehensive Health and Wellbeing program
- Free flu vaccinations
- Private health insurance at discounted rates
- Health imaging services

Monash Health is Victoria’s largest public health service and proudly provides healthcare to one quarter of Melbourne’s population, across the entire lifespan from newborn and children, to adults, the elderly, their families and carers. More than 22,000 people work at over 40 care locations across south-eastern Melbourne.

We recognise the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.

**How to apply**

**Applications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).**
- Cover letter - Telling us what days of the week and shifts you can work
- Current CV - Outlining current work experience
- Qualification - Certificate III in Health Services Assistance _(Desirable) _
- Covid19 vaccination certificate - Showing evidence of 3 doses