Assistant General Manager

**About the Role**

As an Assistant General Manager you will support the leadership function of the care home to ensure excellence in all aspects of service delivery; the highest standard of person-centred care of residents, the utmost quality of resident experience, compliance with the Aged Care Standards and Clinical Governance Framework and ongoing development and engagement of the care home team. Play a pivotal part in driving our purpose to help people live longer, healthier, happier lives and making a better world.

**Benefits**
- Range of discounts on Bupa products - Healthcare, Optical, Dental
- ‘People First’ wellness program that can be accessed by all employees.
- Bupa Online Leadership Development, available on demand.
- Clinical learning opportunities and more, through online and face to face training.
- Internal transfers across our care homes.
- Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa.

**About the care home**

Our Clayton care home is set within a lively community 25kms from the CBD, surrounded by a hospital, supermarket, and schools. It consists of 155 beds, with a variety of care types. We're proud that our care homes strong commitment to a happy, quality Home is reflected in our most recent independently-verified team engagement score of 80+, which is considered world class against global benchmarks.

**Duties**
- Lead the nonclinical teams of the Care Home to ensure a positive impact on the resident and their experience.
- Work with all staff to provide coaching, training and ongoing support to ensure service and provision of care is in line with Resident and Bupa standards.
- Ensure that the workforce is appropriately resourced, engaged and equipped to support the service delivery to residents.
- Manage and assist Care Home operations regarding Resident & customer interactions (eg complaints, lost property, admissions, departures, tours, etc) and ensure requests meet their satisfaction.
- Support the achievement of the Occupancy Management Plan and Care Home KPI’s from a Commercial, Governance and People perspective.
- Act as delegate of the General Manager as and when directed.
- Administer and support the audit schedule across the Care Home operations.
- Assist with the compiling of response documentation for Bupa Australia or Aged Care Quality Commission audit outcome queries.
- Develop action plans for any issues that require attention and ensure that they are closed out in efficiently and effectively.

**Skills & Experience**
- Previous experience as a Supervisor or Manager in a Service (Hotel/Retail) or Aged Care environment preferred
- Strong Customer service experience and complaints management
- Team leadership and engagement skills
- Strong organisational skills and problem-solving skills
- Knowledge of Accreditation and compliance standards preferred
- Demonstrated knowledge and understanding of WHS
- Experience in holding team training sessions
- Strong communication and literacy skills

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement.

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.