Metro Field Service Supervisor

2 weeks ago

Clayton, Australia William Adams Full time

With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.

We now have an exciting opportunity for a driven and experienced **Service** **Supervisor** for our **Metro Field** team.

**ABOUT THE ROLE**

We are seeking a highly motivated leader to join the team as a Service Supervisor.

Reporting to the Service Manager, the Service Supervisor is responsible for providing supervision and guidance to a team of technicians and coordinators while ensuring customer needs are met through excellent customer service and effective work order management.

This position is great for a ambitious leader with potential career pathways into Service, Branch and Operations Manager positions within the business.

This position will be based between our Clayton and Laverton facilities, working Monday - Friday.

**Daily responsibilities will include the following**:

- To safely lead, coach and develop a large and expanding team of field service technicians and coordinators
- Maintaining a safe work environment with a focus on continuous improvement
- Ensure all vehicles are safe, roadworthy and complete with appropriate tooling
- Ensure satisfaction and value for money for our customers
- Provide a positive and can do attitude in all things safety
- Leading by example and being an advocate for our core values of **Integrity, Commitment, Teamwork, Excellence and Sustainability.**

**ABOUT YOU**

You will be a true leader, who is ambitious and thrives on motivating and inspiring a team of professionals. You will ideally be a trade qualified Diesel Technician with strong earthmoving industry experience.

**To be considered for this role you will have the following skills, experience and attributes**:

- Demonstrated experience in a leadership role, supervising a high performing team
- Strong mechanical aptitude
- Experience with providing guidance and direction with a calm disposition
- Excellent organisational skills with the capacity to handle multiple tasks
- Customer focused attitude with an ability to develop and maintain customer relationships
- Proven conflict resolution, problem solving and interpersonal skills
- Dedicated commitment to safety and quality work practices

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

Want to know more?

Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.

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