Associate, Lending Service

Associate, Lending Service
- Permanent, Full-time
- Melbourne based and hybrid working
- Opportunity to showcase your expertise within Westpac's CIB division

**How will I help?**

Lending Services within Westpac's Corporate and Institutional Banking (CIB) division focuses on providing tailored financing solutions to meet the needs of institutional and government clients. Our team works closely with clients across different industries such as energy, infrastructure and resources, consumer and industrial, health, government, and real estate.

As an Associate in Lending Services, you will be responsible for delivering the varied lending service needs of clients across several industry groups. The role supports strategic business relationships and works seamlessly with internal business partners to ensure exceptional service is provided at all interactions for new and existing products and services.

Reporting to the **Associate Director, Lending Service**, you will be accountable for supporting clients with their lending and Financial Markets' needs - including credit processes, lending, and funds products. You will also be responsible for the service delivery and support to client portfolios, ensuring oversight of all services and enquiries being resolved and responded to on behalf of our customers within Corporate & Institutional Banking (CIB). You will also:

- Develop a deep understanding of the different industry sectors and the product and process needs of our clients to anticipate upcoming needs.
- Collaborate and share knowledge and expertise within the team to deliver a superior client experience
- Contribute to and support the delivery of continuous process and product improvement, working with various project & product teams to ensure successful delivery of change
- Ensure all customer needs are met in a timely and efficient manner

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you will have proven ability managing clients, understanding their servicing needs across one or more of Lending products and Financial Markets solutions. You will have strong commercial and business acumen with a solid understanding of Sales, Product & Implementation processes as well as associated systems, processes, and procedures to support them. Further advantageous qualities and experience includes:

- Pro-active management of business partners to ensure timely delivery of services to clients in portfolio
- Compliance with all legislative, regulatory and corporate policy requirements, processes and standards to minimise risk
- Demonstrated history of developing and maintaining relationships with key clients and internal stakeholders

**What's it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002881478760