Technical Lead

**How will I help?**

In this role as Technical Lead, you will be working within the Westpac Technology Service Management team, where we are striving to be game-changing technologists that shape the future of banking. Specifically, you will be working on a customer facing digital portfolio within the bank that manages Westpac’s internet banking and Open Banking services.

In this role you will have the opportunity to provide expert technical and/or domain expertise while working with a close-knit, high performing team. You will leverage your experience and knowledge in software engineering, cloud, infrastructure and networking technologies, production support/operations, vendor management, incident management and your skills in communicating with an array of stakeholders.

Your key responsibilities include:

- Contribute to the continuous improvement of services and provide technical input to the planning of the future service/features, monitoring, alerting, efficiencies and automation.
- Work with the development teams during releases to influence design, operational support features and relay the technical knowledge of new features to the support team.
- Lead the diagnosis and resolution of complex service issues.
- Provide technical direction to the direct team and ensure an always evergreen environment is maintained.
- Forecasting based on Performance and Capacity management.
- Technically evaluate proposed integrations into Westpac’s Internet Banking and Open Banking for sustainability, efficiency, optimisation and supportability.
- There will also be opportunities to contribute to the Digital Cloud team and the stacks that they support.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Demonstrated experience in developing and implementing technical initiatives.
- Demonstrated experience in managing suppliers.
- Demonstrated experience in building effective working relationships at all levels of an organisation, with both the Business and Technology teams.
- Demonstrated experience delivering IT process efficiency improvements and automation.
- Experience working in a highly regulated environment and delivering the required controls to meet Regulator expectations.
- Experience in.NET, REST, SOAP, XML, JSON, IAM, OAUTH2, YAML, Swagger, API gateway technology, SQL queries.
- Experience in using monitoring tools such as AppDynamics, Splunk.
- Experience in supporting or coding API’s.
- Experience with working and interacting with a release train.
- Cloud technical knowledge
- both AWS and Azure.
- Ability to bring teams together to resolve production incidents and provide a stable production environment.
- Ability to diagnose software, network, infrastructure and design issues.
- Applied knowledge of ITIL / ITIL Certificate.
- Strong problem solving, conflict resolution and negotiation skills.
- Have a continuous improvement mindset.
- Qualifications in Computer Science or relevant industry recognised certification.
- WAF and CDN configuration experience preferable.

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us. #LI-Hybrid.

**How do I apply?**

Start here. Just click on the **APPLY**or **APPLY NOW**button.

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