Information Services Officer

1 day ago

Sydney, Australia NSW Government -Department of Customer Service Full time

Ongoing fulltime role based in Sydney CBD
- Grade 7/8; Salary ranging from $101,907 - $112,849 base per annum plus super

**About the Role**
We are currently seeking to recruit an Information Services Officer within the PIC Digital Transformation team who will have responsibilities playing a role of supporting our Stakeholders and End Users of our Case Management Portals. Preparing Management analytics and reporting for Directorate leadership. Being flexible within a rapidly changing environment. Playing a pro-active role in personal development.

**About Us**
The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the Workers Compensation Division.

You can read more about the PIC here.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service.

Understand more about DCS - here.

**In this Role you will**:

- Work closely with the Senior Systems Administrator within PIC Digital Transformation in supporting our stakeholders and end users, this includes a working/Leading role within the Level 1 support team.
- Develop and maintain stakeholder and customer relationships through effective communication, negotiation, and issues management to ensure successful resolution.
- Balance competing demands to ensure successful outcomes
- Co-ordinated between the Stakeholders/Users and both PIC Digital Transformation team and the wider ICT team within the Department of Customer Services to drive Technology issues to resolution
- Work with the Product Owners of the Portals to prioritise enhancements and fixes.
- Work with the Platform Vendor to ensure issue resolution within defined SLAs.

T**o be successful in this role you will demonstrate**:

- Collaborative approach to problem solving and resolving.
- Approach tasks in a flexible and determined way.
- Show resilience when addressing challenging situations.
- Seek support from leadership and teams to ensure successful outcomes.

Salary Grade 7/8, with the base salary for this role starting at $101,947 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

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