Right to Information Officer

5 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Right to Information Officer -SafeWork NSW**

**Grade**:Clerk Grade 5/6
**Salary range**:$97,027 - $107,059+ superannuation and leave loading
**Duration**:Ongoing
**Location**:Gosford or Parramatta - Hybrid working
**Applications Close: Thursday 30th January 2025 (9:59AM)**

**About Us**
The Right to Information Team is responsible for overseeing SafeWork NSW’s statutory responsibilities under the Government Information (Public Access) Act 2009 (GIPA Act).

**About the Role**

**Key Responsibilities**:

- Provide professional customer service to the public ensuring legal, policy and procedural requirements are understood, while meeting required performance indicators and timeframes.
- Maintain accurate records to ensure current and relevant information is available.

**Key Challenges**:

- Ensuring the currency and accuracy of information and resources while managing and maintaining a high-volume workload and quality service delivery.
- Maintaining up to date knowledge of relevant legislation, policies and procedures whilst working to tight timeframes.
- Meeting stakeholder needs while ensuring firm understanding of what the customer wants versus what the legislation allows / states.
- Ensuring the early identification and communication of emerging and potentially contentious issues.

**To be successful in this role, you will**:

- Possess outstanding organisational and time management skills
- Thrive in a busy work environment with the ability to use critical thinking skills
- Pride yourself on attention to detail and possess the ability to meet deadlines
- Have the ability to adapt and be fluid with work style
- Have strong written communication skills and be a confident decision maker

Please contact the Hiring Manager, Paige Brown, Manager Right to Information, on 0477 693 024, for further information.

**What we need from you**

**To start your journey towards joining our team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

**A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date: 30th January 2025 (9:59AM)**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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