Access to Information Officer

2 weeks ago

Melbourne, Australia Gallagher Full time

**Your Role**

At Gallagher Bassett (GB), we provide a compassionate and innovative claims service for injured workers and Employers who have been impacted by a workplace injury. With dedicated teams specialising in both physical and mental injury, we support injured workers with a holistic approach on their journey to return to work and to life.

As an Access to Information Officer, you will ensure the accurate provision of information relating to a Workcover claim, safeguarding the privacy of an injured worker’s personal information and upholding Gallagher Bassett’s commitment to protect that information and only disclose it to authorised parties.

**You will add value to Gallagher Bassett across the following**:

- Communicate with those who request access to information in a timely, polite and accurate manner
- Maintain all required controls, including ATI register
- Review all ATI requests in accordance with legislation and guidelines
- Check documents for accuracy and completeness
- Ensure staff compliance with stipulated timeframes
- Maintain ACCtion database
- Complete ATI requests within agreed timeframes
- Comply with Gallagher Bassett policies, procedures and controls in relation to record keeping responsibilities

**We’re interested in hearing from people who possess**:

- Previous experience in the release of information under ATI/FOI
- Knowledge of general business and administrative practices
- Excellent customer service and interpersonal skills
- Excellent time management skills and the ability to prioritise tasks
- A friendly, team player attitude
- Excellent computer skills (such as Microsoft Office)

**If you live our values and demonstrate the people capabilities, we can offer you the following**:

- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Attractive remuneration packaging
- Paid Parental Leave
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and employee assistance program for yourself and immediate family members.

**A brief overview of GB**:
Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

At Gallagher Bassett we take pride in who we are and what we do, we believe our people are our strength and we pride ourselves in delivering for our customers.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance.

**If this sounds like your new career - we want to connect**

GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognize the importance of, and embrace diversity in the workplace.

**You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.**

**Agency applicants will not be considered for this role.

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