Ctp Claims Support Officer

We are looking for a CTP Claims Support Officer to join our Claims Operations team in Brisbane to provide administrative assistance and support functions in relation to mail and document management processes for all CTP & PI Insurance teams.

This role is a full-time, 12-month contract opportunity based in Brisbane.

**What you’ll do**
- Process and manage incoming mail, including scanning, indexing, distributing, archiving, and handling return-to-sender items and unidentified mail.
- Understand and analyse various CTP & PI l Insurance documents to ensure accurate classification and allocation.
- Prepare, proof, and dispatch outbound correspondence, supporting claim lodgement and ongoing management.
- Coordinate the handling of sensitive claim information, such as requesting, receiving, dispatching, and disclosing documents (e.g. medical records).
- Undertake audits, reviews, and general administrative tasks as required by leadership.
- Contribute to a positive team culture, maintaining personal performance data and supporting colleagues and the wider Commercial Insurance team.
- Engage in continuous improvement, including training, coaching, process enhancement, and stepping in to assist other work areas when needed.

**What you’ll bring**
- Effective communication and rapport building, demonstrating confidence and clarity in both written and verbal interactions.
- Customer-focused mindset, committed to delivering high-quality service and practical solutions within set timeframes.
- Proficient in computer and data skills, including Microsoft Office and internal systems, with the ability to research, analyse, and process information effectively.
- Proven planning, time management, and organisational abilities, balancing priorities and allocating resources to meet goals efficiently.
- Adaptability and change management, understanding and supporting change while recognising its impact on self and team.
- Teamwork and self-development, contributing to a collaborative environment while actively seeking feedback and growth opportunities.

**What we can offer you**
- **Flexible ways of working**: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home. We also provide a minimum of two days paid flexible leave (and up to four days after three years of service).
- **Purchase additional leave**: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.
- **Giving back to communities**: Donate to one of our 14 local charity partners or your favourite charity using payroll giving.
- **Employee Referral Bonus**: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.
- **Employee Assistance Program**: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

Whether you're helping new customers, assisting existing customers or delivering excellent customer service our ambition at Suncorp is clear - to deliver the best results for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities.

**Advertised**: 08 May 2025 AUS Eastern Standard Time
**Applications close**: 18 May 2025 AUS Eastern Standard Time