Workplace Experince Lead

Close to CBD and public transport
- Work with a team that values and fosters collaboration and respect
- Grow your skills and career with a professional development focus

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 6500 members nationally ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**The purpose of the role**:
As our Workplace Experience Lead, you will help to deliver top notch customer experiences by learning the ins and outs of our community, providing a warm welcome, maintaining a pristine Clubhouse through morning, midday and evening space resets, deliver a five-star hospitality experience with barista skills at our in-house cafe,

As you work to maintain our beautiful clubhouse, you’ll be accountable for ensuring expense targets are met or beaten, and that Clubhouse supplies are stocked and ordered in a timely manner. You’ll help to support Clubhouse events and will help to generate member communications.

**Responsibilities**:

- Working across 3 seperate functions of the business from Cafe management, Office management and concierge tasks.
- welcome members and their guests to Hub premium standards
- Participating in space audits and actioning needs for improvement;
- Administration and maintenance of meeting rooms as needed;
- Maintaining a register of Space Management requirements, timelines, resolution, etc., and working with the Hub management, colleagues in other Clubhouses, and other Hub Australia staff as required to ensure tasks and activities are resolved in a timely fashion;
- Coordinating and project managing onsite maintenance and works as required;
- Managing Clubhouse expense spreadsheets and credit card use, including uploading of receipts;
- Managing purchase of supplies necessary to operate the Clubhouse and run community events.
- Being the Clubhouse Tech Rep, providing basic (Level 1) IT support for Clubhouse users and their guests
- Undertake basic maintenance tasks at Clubhouse, such as changing light bulbs, fixing furniture, putting up pictures, etc;
- Ensuring members are aware of any changes, etiquette and events via in-space posters, TV screens and projected images, information sharing at community events etc. to ensure members are informed on key space related activities;
- utalise in house systems to manage customer information and access pass requirements
- Making consistently amazing coffee that even the most discerning coffee customer would enjoy;
- Looking after our guests in following all prescribed Service Standards at all times;
- Providing assistance to events and meetings, and catering for guests when required;
**Required training and experience**:

- Facilities and tech support experience well regarded - Systems and tech savvy.
- High-standard Barista skills including knowledge of allergies and latte art abilities;
- 2+ years experience in a similar role;
- A genuine passion for managing client relationships and the ability to analyse, develop and cultivate new business with new and existing members;
- You have a keen eye for detail and sweat the small stuff that makes member experiences unique and authentic;
- The ability to build strong internal and external relationships, work well in a team and independently;
- Strong time management skills and able to juggle competing priorities whilst remaining solutions focused
- That said, if your experience varies from what we’ve listed yet you still believe you hold the necessary skills - we would love to hear from you._

**What you’ll be rewarded with**:

- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a** certified Great Place to Work**:

- Being part of a **B Corp and certified carbon neutral company** with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- **Work Life Balance** with a wellness program and fund
- A personalised training and **professional development program** to grow your skills and career
- Support to make a social and environmental impact with **paid volunteer leave** each year
- An invitation to our** biannual company-wide conference**, where you will meet all your teammates and have a lot of fun