CRM Administrator

Energetic, fun, and collaborative team atmosphere
- Well-established global underwriting agency
- Flexible work environment with a focus on work/life balance

About DUAL
- Driven by a vision to be the world’s best underwriting business, DUAL has always taken a different approach to our industry peers._

Since our business was founded in 2004, we have had a strong entrepreneurial spirit that runs through every part of our business. We empower our people to develop products, services and processes that deliver consistently for our partners. As a company we’re known in the industry as a group dedicated to giving back to the community by partnering with charitable groups and actively participating in fundraising events. Whatever you are looking for in a career, we want to help you do more.

Our philosophy is simple: we genuinely put people first and want our people to be the healthiest and happiest they can be, at work and at home. We aim to attract and retain the best talent, and support them to achieve their aspirations. It’s how we grow our business and keep one step ahead of our competitors.

About the Role

This role is central to the effective operation of our sales and CRM systems. You will be responsible for the day-to-day administration of HubSpot, ensuring data accuracy, system integrity, and seamless user experiences across the business. Your role will include setting up new clients, managing user onboarding, maintaining a structured CRM environment, and supporting the sales team with tools, templates, and troubleshooting.

Beyond technical maintenance, you’ll deliver timely support, create documentation to guide users, and provide valuable insights through custom reporting and dashboards. With a focus on automation, data hygiene, and system integration, this position plays a critical role in enhancing team efficiency and enabling smooth operations.

About You

You’re a detail-oriented CRM professional with at least two years of hands-on experience managing HubSpot (or a similar platform like Salesforce). You thrive in a supportive role, working closely with the sales team to keep systems running smoothly and efficiently.

With a solid understanding of workflows, automation, templates, and reporting, you’re comfortable navigating the technical aspects of a CRM while keeping user experience top of mind. You can communicate clearly, respond promptly, and take pride in being a dependable go-to person for all things CRM.

Your approach is proactive, hard-working, and highly organised. You’re someone who enjoys refining processes, tackling problems head-on and improving team productivity.

Salary and Benefits

How to Apply

Are you the right fit for this role and the DUAL Team? Tell us why in a short paragraph that you share along with your Resume to our HR Team.

Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart and we’re a home for talent with a unique culture: the biggest small company in the world.

The focus on being a people-first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key.

EEO Statement

Help us think differently. As a business we’re on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.

Get in touch

To find out more about DUAL Australia including who we are, what we’re up to and what we’re about, head to the DUAL Australia

website

or visit us on our

LinkedIn

page.