Manager Workforce Planning and Demand Management

**The Role**:
As a Manager, Workforce Planning and Demand Management, Delivery Support Services, you will:

- Fulfil the responsibilities of this role in accordance with QPS values as outlined above.
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
- Manage a program and project demand management and workforce planning service within the Delivery Services Branch, eHealth Queensland.
- Lead, design and develop a 1-, 2- and 3-year workforce plan by job family for each business unit within the Delivery Services Branch.
- Capture the people resource requirements by skill type and number of employees by skill set at a delivery portfolio, program and project layer to forecast future people resource needs and demand management within Delivery Services Branch, eHealth Queensland.
- Provide a delivery portfolio-view of commitments from a program, project and business-as-usual perspective to assess ability to deliver against operational, tactical and strategic workforce plans.
- Maintain, continually improve and implement the portfolio, program and project resource management (workforce planning) framework and supporting processes.
- Manage toolsets to understand supply and demand requirements for program and project people resources that includes a flexible project portfolio resource pool of specialists based on available capacity levels.
- Manage and continuously improve the forecasting of people resources required for a program and project at different phases and stages and help identify the people resources by job family to support successful delivery.
- Utilise technology and analytical tools to develop, analyse and report on enterprise-wide people and other cross-functional data as needed.

Is this the opportunity for you?
The ideal applicant will be someone who can demonstrate the following:

- Proven ability to establish and manage the provision of tactical, operational and strategic workforce planning and demand management service to support the timely provision of people resources to a number of large-scale, complex information communication and technology (ICT) programs and projects.
- Proven ability in providing expert advice on, and direction in communicating insights into patterns of people resource and skillset demand.
- Proven stakeholder relationship management skills to support effective program and project delivery, including the ability to influence key stakeholders.
- Proven negotiation, consultation, facilitation and effective written and oral communication skills for use in a complex program/project environment.

Qualifications and professional certifications in one or more of the following fields are considered highly desirable:
Human resource management, strategic workforce planning, statistical or similar qualification
Program and project management particularly Managing Successful Programmes (MSP®) and Managing Successful Projects (PRINCE2®).
**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development