Operational Excellence Lead

**Do work that matters.**

The Business Institutional and Markets Operations (BIMO) Team is looking for an Operational Excellence Lead focussed on process excellence and process re-engineering.

BIMO sits within CommBanks Chief Operations Office (COO) which keeps the Bank running and powers our customer obsession. We process and execute many processes across the Bank supporting the Retail, Business, CommSec, Institutional businesses with banking, lending and market operations, along with running regulatory operations and Group regulatory projects.

**See yourself in our team**
The Operational Excellence Team contributes to building a brighter future, with the objective of transforming processes to deliver a world-class experience for our customers and operations colleagues. We employ a large toolkit of skills and experience from many industries to partner with business stakeholders to co-create end-to-end future state solutions.

As a Lead within this team, you will lead large pieces of process re-engineering, and key pieces of work contributing to a streamlined future-state workflow design. You will be responsible for thoroughly understanding current teams process & pain points and subsequently lead discussions and initiatives to re-engineer and re-design simple yet effective solutions by minimising waste so our teams can maximise our impact on our customers.

**Please note**:We have 2 Opportunities on offer for this role. The first opportunity is for a permanent position and another for a 12-month Max Term (or secondment for our internal team members)

Key areas of impact & contribution include:

- Enable BIMO businesses to identify and prioritise opportunities to increase capacity, mitigate risks, eliminate errors & rework, and improve end-to-end customer and colleague experience.
- Rigorously challenge process, people, and technology designs to ensure we adhere to an optimal level of customer experience with effective risk management and compliance standards.
- Lead process re-engineering (automation or non-automation) initiatives by collaborating with cross functional teams within the end-to-end value chain.
- Lead strategic initiatives entailing business unification (example: operating model optimisation), solution feasibility assessment and implementation.Offer Thought-Leadership to stakeholders, colleagues and leaders on sustainable business transformation and its underline principles.
- **We’re interested in hearing from people who**have.**
A demonstrated track record of leading initiatives (Projects and Programs) built around identifying and validating problems & facilitation of workshops to collaboratively introduce solutions. You’ll be effective at managing and influencing stakeholders during prioritisation of solutions to ensure our business implements new workflows which have the most impact.

You will also be skilled in:

- Consulting and facilitation skills to articulate complex concepts to gain stakeholder endorsement of proposed solutions / design principles / areas of focus for transformation.
- Project / Program management skills to introduce structure (address ambiguity) and discipline to the initiatives being led or be part of.
- Experience and exposure (practice) to advance problem solving and solution designing techniques aligned to Lean Six Sigma (LSS), Agile and Customer/Human Centred Design methodologies. (Ideally a LSS Green / Black Belt)
- Proactive and pragmatism in approaching challenges, initiatives or stakeholders with strong accountability and outcome orientation.
- Business acumen to identify and recommend best course of action, validate benefits from a tactical and strategic standpoint.Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- **Your Development and Career Progression**:
At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.

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Advertising End Date: 08/07/2025