Manager, Reliability and Operational Excellence

Fixed term contract till November 2026- Join the Bank at time of transformation

We are looking for a switched-on and progressive manager with a strong background in process improvement and quality management, and experience leading operational excellence programs in organisations responsible for highly critical services and infrastructure.

This is a newly created role that sits within the Strategy, Transformation, Architecture and Governance section, and offers a unique opportunity to shape and grow this critical capability within the RBA IT Department.

You will have the opportunity to lead recruitment and development of a team that is expected to grow to around 4 direct reports.

You will:
- Create a culture across RBA IT in which high reliability, continuous improvement, and operational excellence are a part of core business, and integrated with a RBA values-aligned culture, enabling an environment for high levels of employee engagement and achievement.- Provide strategic direction and leadership in the area of reliability and operational excellence, sharing accountability with other leaders for overall performance of deliverables and outcomes that meet current and future needs.-
- Ensure operational accountability in regards to people management, budget and processes.- Lead, guide, and develop individuals and teams, including project teams where required, to effectively achieve area outcomes.- Enable and recognise workforce performance in a way that encourages continuous improvement and maximises the value that can be delivered through technology investments.- Contribute to the improvement of policies, systems and processes, ensuring the integrity and suitability of information, disciplined documentation and alignment with industry standards.- Identify and respond to issues, risks and opportunities, ensuring appropriate processes and resources are in place to deliver to RBA IT objectives for high reliability and operational excellence- Manage internal and external relationships and collaborate effectively with key stakeholders ensuring that expectations are continually aligned.

You will have:
- Experience leading operational excellence programs, preferably in organisations responsible for critical services and infrastructure (hyperscalers, utilities, healthcare, aviation, mining, emergency services, etc.)-
- Demonstrated ability to advise and influence senior and executive leaders drawing on insights and expertise- Excellent stakeholder management skills and experience managing cross-functional teams to achieve shared outcomes- Excellent analytical and problem solving skills, and demonstrated ability to formulate data-driven insights- Demonstrated experience in executive reporting and well-developed presentation skills- Lean, Six Sigma or other relevant process improvement qualifications- Familiarity with risk management concepts and operational risk management practices- Familiarity with IT operations and processes best practice and frameworks, such as ITIL and COBIT- Experience leading, developing and coaching teams of IT specialists who exercise independence in their work, as well as implementing strategy.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.
- Why RBA?_

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy. We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.

Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.

Application Close:
October 10, 2024

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