Member Care Consultant

2 weeks ago

Parramatta, Australia TenacityCX Full time

Kickstart your career in the health insurance industry - 4th & 11th Sept starts
- Parramatta Location - brand new offices located opposite Parramatta station
- $63,792 INCL Super + 9.5% loading, 3 months in office & then 50/50 blended WFH

Tenacity CX have partnered with one of Australia’s largest not-for-profit health insurers and have an opportunity for the next customer service and retentions superstar

Join a fun, social, most importantly supportive team who are committed to investing in the health and happiness of both their members and their people.

**We are after Customer Service super stars to work as a part of this retentions team - we are open to experience (contact centre/retentions/retail/hospitality/office).**

**Responsibilities**:

- Manage a mixture of both inbound and outbound retentions calls to existing members - ensuring customers are educated on products and benefits that are best suited to their needs
- Provide a personal and informed customer service experience in every interaction with members, answering enquiries in a clear non-technical manner
- Identifying customer’s needs through effective questioning & active listening skills

**Skills and attributes required**:

- Strong written and verbal communication skills
- A passion for customer service and sales along with a keen interest in Health Insurance
- Highly analytical with excellent attention to detail
- Solutions focused -Ability to make informed decisions in a time poor environment
- Ability to work well and collaborate with a team to achieve team targets - a big team player

**What's in it for you**:

- $63,792 INCL Super + 9.5% loading
- 3 months in office & then 50/50 blended WFH (Two days in office & three from home)
- BRAND NEW purpose build offices
- Join a fun collaborative team who are invested in your career - Full training & development opportunities
- Study assistance and paid parental leave scheme
- Discounts on health and other insurance

This is a full-time permanent opportunity working a fixed roster Monday - Friday 9:00am-5:15pm.

**Word** format below - We are interviewing immediately

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