Current jobs related to Member Care Consultant - Parramatta - TenacityCX

  • Member Care Consultant Inbound

    1 week ago

    Parramatta, Australia HCF Full time

    **Start Date - 11**th** July**: - **Position - Multiple full-time positions available**: - **Centrally located in Parramatta**: - **Attractive Salary + 18% shift loading + benefits** **About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest...

  • Member Care Consultant

    1 week ago

    Parramatta, Australia HCF Full time

    **About HCF** HCF is Australia's largest not for profit private health insurer. With 80 years of heritage in Australia, we remain faithful to our not for profit charter and continue to deliver more benefits to our members. Our mission is to satisfy the needs of Australians for access to affordable, high quality health care when and where they need it,...

  • Customer Care Consultant

    3 days ago

    Parramatta, New South Wales, Australia Regency Care - Assistive Technology Partners Full time $80,000 - $120,000 per year

    Our Guiding Principles:We start every day excited to find new ways to support real and lasting care. Going the extra mile for the smile is more than our mantra: It's how we measure our client's satisfaction and our performance.At Regency Care, our core values guide everything we do: Listen Well, Work at the Speed of Right, Sweat the Details, Acknowledge...

  • Retention Care Consultant

    5 days ago

    Parramatta, Australia HCF Full time

    Join an award winning contact centre in Parramatta and retain members for Australia's largest not for profit health fund. About the Role The Retention Care Consultant plays a pivotal role in the HCF Member Journey. The role involves managing member-initiated opportunities to proactively and reactively retain HCF members who have indicated that they wish to...

  • Member Services Consultant

    1 week ago

    Parramatta, New South Wales, Australia Rarekind Full time $60,000 - $90,000 per year

    You're like a chameleon in a busy contact centre – always changing, always adapting.Imagine stepping into a workplace where "work" feels less like a chore and more like a community.Picture yourself in an environment where your ideas are not just welcomed but celebrated. Where the CEO knows you by name, and the team feels like a second family.That's the...

  • Member Services Consultant

    1 week ago

    Parramatta, New South Wales, Australia Rarekind People Full time $60,000 - $80,000 per year

    You're like a chameleon in a busy contact centre – always changing, always adapting. Imagine stepping into a workplace where "work" feels less like a chore and more like a community. Picture yourself in an environment where your ideas are not just welcomed but celebrated. Where the CEO knows you by name, and the team feels like a second family. That's...

  • Member Care Consultant

    3 days ago

    Parramatta, Australia HCF Full time

    **Start Date - 19 June**: - **Fancy office centrally located in Parramatta**: - **Attractive Salary + 18% shift loading + benefits**: - **12 months max term role with a potential to an extension** ***About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As...

  • Customer Care Consultant

    1 week ago

    Parramatta, Australia HCF Full time

    **The Role** The **Retention Customer Care Consultant** is responsible for maximising outbound and inbound call opportunities to promote HCF Group products and services as they save existing HCF members who have indicated they wish to cancel and win back members who have left the fund. The Retention Customer Care Consultant is required to manage member...

  • Retention Care Consultant

    3 days ago

    Parramatta, New South Wales, Australia HCF (Australia) Full time $60,000 - $90,000 per year

    Join an award winning contact centre in Parramatta and retain members for Australia's largest not for profit health fund.About the RoleThe Retention Care Consultant plays a pivotal role in the HCF Member Journey. The role involves managing member-initiated opportunities to proactively and reactively retain HCF members who have indicated that they wish to...

  • Retention Care Consultant

    3 days ago

    Parramatta, New South Wales, Australia HCF Australia Full time $60,000 - $90,000 per year

    About the RoleThe Retention Care Consultant plays a pivotal role in the HCF Member Journey. The role involves managing member-initiated opportunities to proactively and reactively retain HCF members who have indicated that they wish to cancel through the utilisation of effective retention strategies.Retention Care Consultants will employ a member first...

Member Care Consultant

2 weeks ago

Parramatta, Australia TenacityCX Full time

Kickstart your career in the health insurance industry - 4th & 11th Sept starts
- Parramatta Location - brand new offices located opposite Parramatta station
- $63,792 INCL Super + 9.5% loading, 3 months in office & then 50/50 blended WFH

Tenacity CX have partnered with one of Australia’s largest not-for-profit health insurers and have an opportunity for the next customer service and retentions superstar

Join a fun, social, most importantly supportive team who are committed to investing in the health and happiness of both their members and their people.

**We are after Customer Service super stars to work as a part of this retentions team - we are open to experience (contact centre/retentions/retail/hospitality/office).**

**Responsibilities**:

- Manage a mixture of both inbound and outbound retentions calls to existing members - ensuring customers are educated on products and benefits that are best suited to their needs
- Provide a personal and informed customer service experience in every interaction with members, answering enquiries in a clear non-technical manner
- Identifying customer’s needs through effective questioning & active listening skills

**Skills and attributes required**:

- Strong written and verbal communication skills
- A passion for customer service and sales along with a keen interest in Health Insurance
- Highly analytical with excellent attention to detail
- Solutions focused -Ability to make informed decisions in a time poor environment
- Ability to work well and collaborate with a team to achieve team targets - a big team player

**What's in it for you**:

- $63,792 INCL Super + 9.5% loading
- 3 months in office & then 50/50 blended WFH (Two days in office & three from home)
- BRAND NEW purpose build offices
- Join a fun collaborative team who are invested in your career - Full training & development opportunities
- Study assistance and paid parental leave scheme
- Discounts on health and other insurance

This is a full-time permanent opportunity working a fixed roster Monday - Friday 9:00am-5:15pm.

**Word** format below - We are interviewing immediately