Bookings Consultant

2 weeks ago

Port Hacking, Australia Youthworks Full time

Youthworks
**Location**:Port Hacking, NSW
**Location type**: On-Site
**Date advertised**: 20th August 2025

**Job Type**:Part time
**Closing Date**:When Position is Filled

**Job details - About the role**

The position purpose is to correspond with new and existing guest groups to find the best venue for their event, manage repeat bookings and expand the utilisation of Youthworks Conference Centre properties to maximise the ministry opportunities and revenue.

**Administration**
- Accurately maintain and keep up to date guest records, and booking information on Booking System Venue360 and Salesforce for accounting purposes
- Assist in building and maintaining contact lists for relevant purposes including marketing campaigns
- Log enquiry phone calls and maintain record of guest details for follow up and historical reference
- Maintain Bookings inbox, respond to enquiries promptly and archive conversations in appropriate folders for follow up and historical reference
- Seek to improve the existing booking system by providing feedback of existing errors, areas for improvement and ideas of ways to ensure excellence in service to our guests
- Administration assistance as needed for the Bookings Team
- Liaising with Guests
- Maintain a high level of guest satisfaction through prompt and courteous contact and follow up

**Sales**
- Identify opportunities to offer information and make product or service suggestions based on a guest’s needs/wants
- Work closely with new and existing guests to determine their present and future needs/wants and propose suitable services to meet these
- Prompt and friendly responses to all enquiries, regardless of delivery method, within designated timeframes
- Proactively pursue all enquiry leads as and when they are identified with the aim to secure their business
- Enthusiastically and routinely seek return business with existing guests
- Build relationships with Rollover Guests to meet needs/wants for existing and future bookings
- Follow up on those guests who have not utilized Youthworks properties within a 12-month period
- Place outbound calls as per benchmarks set by management
- Provide reports on sales contacts made, realized and anticipated business opportunities

**How to Apply**

Additionally, please upload the completed Application Form when submitting your cover letter and resume.

Anglican Youthworks is committed to the Working with Children Checks; persons who are ineligible may not apply. A valid Working with Children Check number for paid employment must be obtained and verified prior to an offer of employment being made.

If your skills are a fit, you will be contacted by a member of our recruitment/HR team.

**_Please be aware that this job ad was placed and authorised only for the sydneyanglicans.net website._

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