Key Account Manager

**About the business and the role** Westralian provides a wide range of high-quality cleaning services across various sectors. While our contracts vary from independent offices to larger shopping centres, our service remains consistent - friendly, professional and reliable. We work closely with our clients to develop tailored cleaning solutions that suit their individual needs, resulting with little or no impact to the regular operation of their business. At Westralian, we ensure that the facilities that are cleaned daily are presented to the highest standard. We are seeking an experienced **Key Account Manager** who will manage all day to day operations of a portfolio of sites. Be responsible for strengthening and building relationships with our clients to ensure contract longevity. Lead and motivate their team to ensure they are delivering on "Westralian's Values and Vision". The role would be highly suited to a person with previous experience in the sector, has a strong customer satisfaction focus and eye for detail. **Job tasks and responsibilities** Reporting to the Operations Manager, your role will include: - Client Management - Building relationships with clients, site visits to discuss performance of cleaning teams, take ownership of client issues and solve problems in a timely manner to ensure customer satisfaction. - People Management - Managing supervisors and staff in the cleaning of commercial properties to contract requirements, conduct site inspections, conduct training and complete reports, manage quality and provide feedback to staff, clients, Operations Manager and manage client requests. - Financial - Be responsible for all operational costs on your site, including management of sick leave, annual leave etc. Accurately authorise, allocate and record staff time sheets and absences using the rostering system. Ensure your sites are using consumables at the correct rates. Ensure a timely stock re-ordering process is in place for all sites - OHS - Monitor your portfolio to ensure a safe workplace. Ensure that OHS policies and procedures are adhered to. Ensure all training activities and materials meet with relevant organisational and statutory policies, including health and safety. Lead and manage incident investigations and communicate outcomes to employees **Skills and experience** - Prior experience in commercial cleaning is preferable but not necessary. - Previous experience in multi-site management & supervision. - Proven ability in managing client expectations against contractual obligations - Experienced in managing teams and staff - Strong leadership qualities - A high customer service focus, strong relationship management, negotiation and problem-solving skills - High organisational, time management and multi-tasking skills to meet deadlines as well as the ability to remain flexible to go to site on varying shifts if necessary - Proven account management experience **What you will get in return** - 5 weeks of annual leave accrual each year - An interesting role where every day presents unique challenges - Working within a competitive industry alongside like-minded managers - Access to further training and career progression, such as business coaching and personal development - A competitive salary package, full training and support, a fully serviced company car, fuel, phone, expenses card, laptop and all the tools to assist you with your role. * This is a great opportunity to work for an innovative and well-established company. If you think you have what it takes, express your interest now. Pay: $80,000.00 - $100,000.00 per year Schedule: - 8 hour shift **Experience**: - Relationship management: 1 year (preferred) Work Location: In person