Operations Assistant

4 days ago

Beerwah, Australia Australia Zoo Full time

An exciting opportunity has arisen for someone to join the Crocodile Hunter Lodge team as the ‘Operations Assistant’

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

The Crocodile Hunter Lodge has been designed to reconnect guests with nature, and is home to beautiful native wildlife, with black cockatoos and kangaroos visiting most days. The Lodge overlooks a beautiful home for our resident emus, kangaroos and koalas.

As a Lodge Operations Assistant, your contribution to the team will be the integral link to the overall guest experience at the Crocodile Hunter Lodge. You will be involved in all aspects of customer service, including shuttle bus driving, guest check-in or check-out, and general assistance of guests.

The Operations Assistant will have the ability to problem solve, think on their feet and have great initiative. The Operations Assistant will also have a passion for service, creativity and will deliver a world-class experience to all guests.

We are looking for reliable, enthusiastic people who love the outdoors and Australian Wildlife. This position offers you the opportunity to work in a truly unique location and in an exceptional team environment.

**Duties Include**:

- Providing and maintaining the highest level of customer service standards at all times.
- Welcoming guests upon arrival and assisting guests throughout their stay.
- Assisting with guest enquiries and information requests for guests.
- General cabin maintenance duties.
- General pool area maintenance to ensure the area is appropriately up kept for our guests.
- Assisting guests with luggage transport.
- Provide helpful information about all aspects of Australia Zoo and the Crocodile Hunter Lodge.
- Promoting Australia Zoo products and experiences wherever applicable.
- Daily liaison with inter-departments such as the Warrior Restaurant, Housekeeping, Information desk, Admissions and Security.
- Report and resolve maintenance and safety issues in a timely manner.
- Ensuring all WHS policies and procedures are followed.

**Essential Criteria**:

- Previous housekeeping experience in a 4 or 5 star establishment.
- Strong availability including weekends, public holidays and school holidays.
- Hold current Driver’s Licence.
- Queensland Responsible Service of Alcohol (RSA).

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