Customer Service Officer

2 weeks ago

Brendale, Australia CSR Full time

Customer Service Officer - Brendale

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. Recognised for our innovative and sustainable manufacturing approach, our high performing products are used in homes and businesses throughout Australia and New Zealand.
As the Customer Service Officer, you will be reporting to the Customer Service Manager, this role will be responsible to provide thorough, reliable, and high-quality installation services to customers encompassing roofing and insulation.

This position is offering permanent full time work 5 days per week, hours will be 7:30am - 3:30pm

**Key Accountabilities**:

- Address and handle inbound phone calls related to product availability, bookings, delivery times, quotes, initial technical inquiries, and general customer concerns
- Cultivate strong relationships with customers, ensuring the delivery of a positive and satisfactory customer experience
- Maintain transparent communication with customers, supervisors, and installers to guarantee adherence to schedules and promptly inform customers of any deviations
- Promptly address and resolve customer complaints and issues related to installation services, escalating to relevant managers when necessary
- Collaborate with stakeholders to identify and resolve potential issues affecting the timely completion of installation work
- Verify accuracy of Customer Purchase Orders, including pricing and quantities.
- Process sales orders and quotes using SAP
- Handle returns, investigate credits, and take appropriate action
- Provide regular updates to the Customer Service Supervisor on order status, schedules, productivity reports, and quotes
- Keep the myflo dashboard up to date daily
- Schedule maintenance and warranty work in a timely manner
- Efficiently schedule supply and installation work daily
- Process vendor payments and invoices daily
- Issue/upload compliance certificates to complete the customer service process
- Ensure compliance with all relevant CSR standards, policies, and reporting systems
- Adhere to WHSE authorities as per the responsibilities matrix
- Collaborate with the Transport Hub to address and resolve potential issues with deliveries

**About You**:

- Demonstrated experience in a similar role
- Construction and scheduling (not necessary, highly regarded)
- Excellent communication & organisational skills
- High levels of attention to detail & accuracy in work
- Excellent coordination & time management skills
- Excellent troubleshooting & problem-solving skills
- Able to work effectively as part of a team

**What's on offer**:

- Attractive compensation plus superannuation
- Join a supportive team, based in Brendale, QLD
- Join a reputable and expanding Australian corporation, a leader in the market
- Exciting career prospects with opportunities for on-the-job growth within CSR
- Enjoy access to CSR's extensive employee perks and discounts

**Culture**:
At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive.
We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.
CSR has a strong commitment to health and safety, with a pre-employment medical policy requiring successful completion prior to an offer being made.

**How to Apply**:
If this role sounds like you and you're ready for you next career move, APPLY TODAY

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