Delivery Practice Manager: Business Applications

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

We are looking for a strong leader to enhance culture, drive growth and lead a team of highly skilled Microsoft Dynamics 365 professionals working on complex projects delivering solutions which will by utilised by the top organisations in Australia.

If you join our team, you will have the chance to work with some of the best and brightest on industry leading projects. You will have the opportunity to direct a diverse range of engagements and be supported in your career development from day one. In addition, you’ll have the chance to cross-train into the latest technologies.

**What you'll be doing**
- Oversee professional services delivery through design, implementation, and configuration of Dynamics CRM/CE as required by the Practice’s portfolio of projects.
- Collaborates in the pre-sales process with internal stakeholders (e.g., Solution Architects, Account Executives, Functional & Technical Consultants) by providing technical guidance and translating business requirements to align the scope of work to the delivery outcomes desired by the client.
- Manage complex escalations, analyse situations, and coordinate appropriate resources to resolve issues by following delivery best practices, considering cost implications, and collaborating with internal and external stakeholders as needed.
- Assist with the growth of the practice by supporting presales, commercial activities, pipeline management and expansion.
- Build and nurture, robust relationships with internal team members and customer stakeholders at all levels
- Assist in administering the health and hygiene of the practice by supporting: Recruitment, Resourcing, Succession planning
- Staff career management, training, and development plans
- Contribute to the creation and harvesting of Intellectual Property and project deliverables.
- Manage and be accountable for the Practice’s portfolio of projects.
- Support functional resources in workshops and proof of concepts/pilot implementations.
- Assist with preparation of proposals and customer presentations.
- Foster a culture that works towards gender equality and fosters diversity and inclusion.

**Experience**
- Extensive experience in customisation, configuration, extension and functional design of Dynamics CE Customer Service and Sales. Experience with Marketing/Customer Insights is desirable.
- Strong experience in D365 professional services delivery and hands-on, documented experience of at least 3 Microsoft Dynamics CRM/CE implementations.
- Demonstrated experience in building and leading high-performing teams.
- Experience producing functional and technical artefacts to communicate an understanding of the client’s current state and their target business and ICT architectures.

**Attributes**:

- Strong management and leadership skills with a demonstrated capacity for strategic thinking, planning, organising, resourcing, directing and controlling of resources to achieve business objectives.
- Ability to understand a client’s business needs and drivers, and to match solutions and services to those needs and drivers in order to advance their stated business aims.
- Excellent communication skills, particularly the ability to influence and negotiate with clients and internal stakeholders.
- Must be self-motivated, have an ability to work with ambiguity, be able to function under pressure and to remain calm in the face of adverse business and operational situations.
- A high level of analytical and problem-solving skills, and a desire to learn new skills in a variable and demanding environment.

**Education and Training**:

- Bachelor's Degree or equivalent in Information Technology or Computer Science or related field
- Dynamics CRM certifications
- Delivery Management certifications (e.g., Scrum, Agile, Change Management, Project Management) are well regarded

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer