Recovery & Support Payment Processor

1 week ago

Geelong, Australia WorkSafe Victoria Full time

$73,742.00 per annum + superannuation
- Full Time, Fixed Term (Until 30th June 2026)
- Wadawurrung/Geelong based role (hybrid work from home - 3 days a week in office)

About the role

This position offers the opportunity to work on new and evolving pieces of work along with the chance to gain exposure to and develop your skills with new systems.

You will be:

- Processing appropriate and timely payments in relation to active claims that includes medical and other provider invoices, injured Worker reimbursements, weekly compensation, index certificates and documents
- Proactively identifying the need for additional information to process entitlements and seek the appropriate source to obtain necessary information
- Providing the team with the current status of claims on matters including payments, approvals and schedules
- Identifying and escalating complex issues relating to legislation and policy to relevant team members

About you

You are an experienced specialist with a background in claims processing, auditing, accounting, contracts or information technology. Your strengths include your communication and organisational skills along with a person-centred approach to your work.

Additionally, you will possess the following skills and experience:

- Previous experience specifically managing workers compensation claims in Victoria
- Background in claims processing, auditing, accounting, contracts or information technology
- Understanding of the Victorian workers compensation scheme, legislation and policies
- Excellent communication and interpersonal skills, and a team-player attitude
- High attention to detail and organisational skills
- Excellent time management skills and the ability to prioritise tasks

**Qualifications**:

- Working knowledge of insurance and medical terminology is desired
- Ability to use WorkSafe's Tempus, Novus and ACCtion systems is desired

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

Applications close 11:00pm on Wednesday 8th October 2025.

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