Recovery & Support Administrator

22 hours ago

Geelong, Australia WorkSafe Victoria Full time

$73,742.00 per annum + superannuation
- Full Time, Fixed Term (Until 28th February 2026)
- Geelong based (hybrid working model - 3 days per week in office)

**About the role**

The Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this, we are helping shape and execute on key strategic priorities for RTW Victoria through pilots, innovation and key strategic programs of work.

The Recovery and Support Administrator is a member of the Claims Support team within the CaRS Division. This role is responsible for ensuring that every worker with complex injuries are supported towards the best prospects of health and functional recovery through the timely delivery of weekly payments and treatment and support payments and other administrative and payment requirements, collaborating regular across the team and Division.

**Key Accountabilities**
- Ensure weekly payments and treatment and support reimbursements are made in an appropriate and timely manner
- Provide support in the completion of relevant documents to ensure timely access to required supports and services to support an injured worker's recovery and return to work
- Proactively identify the need for additional information to process weekly payments and treatment and support needs, and seek the appropriate source to obtain needed information
- Work closely with Recovery & Support Coordinators, Advisors and Officers to ensure required appointments and bookings are in place, ensuring effective engagement with injured workers and health providers
- Complete Access to Information requests, Child Support Payments and other related administrative and payment functions required to support our injured workers

**About you**

**You are an experienced administrator with a background in claims processing, auditing, accounting, contracts or information technology. Your strengths include your communication and organisational skills along with a person-centred approach to your work.

Additionally, you will possess the following skills and experience:

- Previous experience specifically managing workers compensation claims preferably in Victoria
- Background in claims processing, auditing, accounting, contracts or information technology
- Understanding of the Victorian workers compensation scheme, legislation and policies
- Excellent communication and interpersonal skills, and a team-player attitude
- High attention to detail and organisational skills
- Excellent time management skills and the ability to prioritise tasks

**Qualifications**
- Relevant tertiary qualifications and/or equivalent experience (desirable)
- Working knowledge of insurance and medical terminology (desirable)
- Ability to use Novus and ACCtion systems (desirable)

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