Recovery & Support Payment Processor

2 weeks ago

Geelong, Australia WorkSafe Victoria Full time

**$73,742.00 per annum + superannuation**:

- **Full Time, Fixed Term (Until 28th February 2026)**:

- **Geelong based (hybrid working model - 3 days per week in office)**

**About the role**

The Claims and Recovery Support (CaRS) division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. CaRS is transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this, we are helping shape and execute on key strategic priorities for RTW Victoria through pilots, innovation and key strategic programs of work.

The Recovery & Support Payments Processor is responsible for ensuring that workers being supported by the WorkSafe Claims and Recovery Support Division are supported towards the best prospects of health and functional recovery through the timely payment of entitlements to compensation and medical expense payments using a team-based approach with Recovery and Support Coordinators, Advisors, Officers and Administrators.

You will be:

- Processing appropriate and timely payments in relation to active claims that includes medical and other provider invoices, injured Worker reimbursements, weekly compensation, index certificates and documents
- Proactively identifying the need for additional information to process entitlements and seek the appropriate source to obtain necessary information
- Providing the team with the current status of claims on matters including payments, approvals and schedules
- Identifying and escalating complex issues relating to legislation and policy to relevant team members

**About you**

You are an experienced specialist with a background in claims processing, auditing, accounting, contracts or information technology. Your strengths include your communication and organisational skills along with a person-centred approach to your work.

Additionally, you will possess the following skills and experience:

- Previous experience specifically managing workers compensation claims in Victoria
- Background in claims processing, auditing, accounting, contracts or information technology
- Understanding of the Victorian workers compensation scheme, legislation and policies
- Excellent communication and interpersonal skills, and a team-player attitude
- High attention to detail and organisational skills
- Excellent time management skills and the ability to prioritise tasks

**Qualifications**
- Working knowledge of insurance and medical terminology is desired
- Ability to use WorkSafe's Tempus, Novus and ACCtion systems is desired

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