Case Support Worker

4 weeks ago

North Lakes, Australia North West Queensland Full time

Your contribution-
The role of the Case Support Worker is to provide efficient and effective administrative and client support services to assist in the delivery of statutory child protection intervention including assessment, casework and case management in accordance with legislation and practice guidelines.

Job details

- Position status: Permanent

- Position type: Full-time

- Occupational group: Administration

- Classification: AO3

- Workplace Location: North West Qld

- Job ad reference: QLD/665718/25

- Closing date: 29-Oct-2025

- Yearly salary: $77354 - $85833

- Fortnightly salary: $2965.00 - $3290.00

- Contact person: Ellen Hargrave

- Contact details: Phone: 07 4437 4300; Access the National Relay Service

Key duties and responsibilities:

- Ensure that service delivery is consistent with departmental policies and procedures and departmental objectives.

- Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.

- Provide culturally appropriate intervention and support to children, families and stakeholders including referral, provision of information, advocacy and consultation.

- Consult and liaise with relevant stakeholders and service providers to implement and maintain appropriate casework and individualised service plans to achieve positive outcomes.

- Participate effectively as a team member and work collaboratively in a multidisciplinary team.

- Prepare reports and maintain accessible and clear case records consistent with departmental case management requirements.

- Use, update and monitor relevant databases to support the case management functions of the Child Safety Service Centre.

- Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.

Applications remain open for 12 months.

Job Ad Reference: QLD/665718/25

Closing Date: Wednesday, 29th October 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

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