Case Manager New Business

5 days ago

North Sydney, Australia Zurich Insurance Full time

Let's create a brighter future togetherAt Zurich, we encourage each other to keep growing and evolving as individuals, leaders, teams, and communities. Our voices are diverse, our behaviours are inclusive, our actions drive equity, and we feel a sense of belonging. We are agile and adaptive to change in response to the evolving needs of our customers, partners, communities, and our planet.

There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.
- About the roleAs the Case Manager within the New Business Underwriting Operations team, you will be responsible for tracking new business submissions, completions, and relentlessly working to reduce end-to-end turnaround times through suspense management activities.

You will work in collaboration with our Underwriters, Health Connect Consultants and Sales team for new business lodged, managing workflows, systems processing, correspondence, and phone calls.
- Important to your success- Previous experience providing exceptional customer service in a client service role, contact centre experience advantageous.
- Strong level of PC skills, including experience using Excel, Word, and other software packages necessary to the role.
- Strong interpersonal skills with a customer focus and the ability to build and maintain trustful working relationships, at all levels of the organisation.
- Strong communication skills, a keen eye for detail and a solutions driven approach.
- Zurich is here to support youAs a leader in the insurance industry, we embrace the development needs of our employees to ensure they can achieve success and thrive in the workplace.

To empower you to be your best, we will offer you:

- Competitive remuneration and an excellent bonus
- Flexible hybrid work options
- Study Assistance - to support employees by encouraging studies
- Access to an award-winning learning platform that provides online training
- Annual lifestyle payment and Safe Work from Home Voucher
- Employee discounts
- Annual volunteer day

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