Guest Support Manager

4 days ago

Gold Coast, Australia The Star Entertainment Group Full time

**About your new role**

**Our Benefits**
- Flexible and agile working culture across a geographically diverse organisation
- Permanent, Full-Time position with competitive salary + bonus
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- 30% Discounts across award winning restaurants and accommodation at all 3 properties
- Lifestyle discounts including gym memberships and laundry services
- FREE meal each day at our Employee Dining Room, including sandwich bar, hot meals and more
- Discounted parking available
- Career development, training, and courses via The Star Academy
- Employer of Choice for Gender Diversity awarded by WGEA

**To be successful in this role you will have**:

- Ability to identify signs of gambling related harm and supporting guests to make appropriate decisions about their ongoing gambling activity
- Experience managing customer relationships to resolve queries and concerns with diplomacy and tact
- Supporting the Group Manager Responsible Gaming in the development and implementation of the department strategy
- Communicating and implementing policies and procedures for all employees, ensuring responsible gambling standards are maintained
- Conducting assessments of all relevant data sources to ensure that information relating to exclusion orders is current & accurate and that appropriate confidentiality is maintained including monthly reporting.

**About Us**

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

**Our Culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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