Guest Service Agent

3 days ago

Gold Coast, Australia Village Roadshow Limited Full time

**Guest Service Agent**
**Casual $31.09/hr Mon-Fri, $37.31/hr Sat, $43.52/hr Sun**
**Sea World Resort, Main Beach Gold Coast**

**About the Perks**
- Unlimited free entry to our amazing theme parks
- Earn complimentary passes for family and friends
- Enjoy discounts on food & beverage, retail and animal experiences
- Enjoy a wide variety of discounts throughout our properties and access to our Village Employee Benefits App which is partnered with more than 65 major retailers
- Exclusive and unique team member events and awards
- Reward and Recognition incentives and prizes
- On site Wellbeing Team and access to our EAP with 24/7 support
- Opportunity for professional development & internal training, we strive to grow our talent

**The opportunity**:
Work at Australia’s only Theme Park Resort Interact with our guests during check in and check out, take reservations, answer calls and assist guests with their queries.

**Your day to day**:

- Meet and greet guests in a friendly and professional manner during check-in and check-out process
- Collect, store and deliver guest luggage
- Assist with guest needs, provide information and resolve general guest concerns
- Prepare internal reports and arrivals for the next day
- Cash handling and accounts reconciliation

**What you’ll bring**:

- A high level of interpersonal skills
- Experience working under pressure and in a team environment
- Passion and drive for exceptional customer service
- Dedicated to excellence and to produce exceptional results
- Available to work on any day including weekends and nights
- Opera Property Management System experience desirable

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