Customer Experience Consultant

2 weeks ago

West Perth, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

**Job Description**:
**What will you do?**

As a Customer Service Representative, you will be the voice representing our insurance partner resolving major property damage claims which could be a result of flooding, fires or other natural disasters.

This role offers you the ability to build strong connections with your customers ensuring they are provided with the highest level of customer experience. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success

**An overview of the role;**
- Work a rotating roster between 7am - 5pm Monday - Friday
- 4 weeks full time paid training **in the comfort of your own home**:

- Permanent full-time, post training move to in office 2 days per week
- You must be located within Perth to be successful in the role
- Healthy work/life balance
- Must have stable internet connect with appropriate home office set up

**How you will do it?**
- Build authentic relationships with customers through end to end claims management, assessing each situation on an individual basis
- Manage inbound calls and outbound calls to resolve enquires, and concerns related to property damage
- Liaise with suppliers and repairers to validate, assess and repair property insurance claims
- Accurately record detailed customer interactions and process account information
- Accurately manage customer expectations regarding their insurance and claim process

**What About You?**
- Passionate about customer service and helping others
- Confidence in taking ownership of calls to problem solve
- A high degree of patience and empathy for others in difficult situations
- Able to multi-task and manage time effectively without compromising service levels
- Team player, working collaboratively to exceed expectations
- Highly flexible and adaptable - welcomes change
- A love for learning new things

**Why work with us?**
- Work in a fun, friendly and supportive (virtual) team environment
- Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament - and more
- Career progression; work your way up and across the business

Additional Information
**Check out our social media pages**:

- Instagram: tsa_group_

  • Customer Experience Consultant

    3 days ago

    Perth, Western Australia Paywise Full time

    Paywise Perth, Western Australia, AustraliaCustomer Experience ConsultantPaywise Perth, Western Australia, AustraliaGet AI-powered advice on this job and more exclusive features.Paywise is undergoing significant growth, presenting an outstanding opportunity to join our organisation at an exciting stage.As a Customer Experience Consultant, you will serve as...

  • Inbound Customer Experience Consultant

    2 weeks ago

    West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **What will you do?** As a Customer Service Representative, you will be the voice...

  • Inbound Customer Experience Consultant

    1 week ago

    West Perth, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **What will you do?** As a Customer Service Representative,...

  • Customer Service Consultant

    3 days ago

    Perth, Western Australia RAC WA Full time

    RAC WA Joondalup, Western Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Consultant role at RAC WARAC WA Joondalup, Western Australia, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at RAC WAGet AI-powered advice on this job and more exclusive...

  • Customer Success Consultant

    2 weeks ago

    Perth, Australia REA Group Full time

    Customer Success Consultant We're REA REA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your...

  • Customer Service Consultant

    4 weeks ago

    Perth, Western Australia NHP Electrical Engineering Products Full time

    Join to apply for the Customer Service Consultant role at NHP Electrical Engineering Products4 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Consultant role at NHP Electrical Engineering ProductsOn-the-job ongoing support & development, opportunities to advanceSupportive and accessible leadership teamCall Centre & Customer...

  • Customer Experience Coordinator

    2 weeks ago

    Perth, Australia ABN Group Full time

    493107 Perth Customer Service/Call Centre Full-time (Fixed Term) Full-time (Permanent) Add to favourites Favourite View favourites Our Company Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our...

  • Customer Service Consultant

    2 weeks ago

    Heidelberg West, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...

  • Customer Quality Consultant

    2 weeks ago

    Perth, Australia Aviva Full time

    Customer Quality Consultant - Salary between £22,500 - £29,500 A fantastic opportunity has arisen, within the Digital Trading Team based in Perth for a Customer Quality Consultant. We are looking for individuals who are driven, assertive and self-assured, with strong coaching skills and are passionate about their customers. The purpose of this role is...

  • Customer Quality Consultant

    7 days ago

    Perth, Australia Aviva Full time

    **Customer Quality Consultant**: - Salary between £22,500 - £29,500 A fantastic opportunity has arisen, within the Digital Trading Team based in Perth for a Customer Quality Consultant. We are looking for individuals who are driven, assertive and self-assured, with strong coaching skills and are passionate about their customers. The purpose of this...