Customer Support Specialist

10 hours ago

Brisbane, Australia Tritium Full time

Be part of the exciting EV industry
- Join one of the fastest growing industries on the planet
- Excellent opportunity to develop experience
- **This role is a Permanent Part time role for 15 - 20 hours per week**:

- **Work to be conducted during the week and on the occasional weekend**:

- **Some work from home once fully trained**

**About Tritium**
Founded in 2001, Tritium (NASDAQ: DCFC) designs and manufactures proprietary hardware and software to create advanced and reliable DC fast chargers for electric vehicles. Tritium’s compact and robust chargers are designed to look great on Main Street and thrive in harsh conditions, through technology engineered to be easy to install, own, and use. Tritium is focused on continuous innovation in support of our customers around the world.

**About the role**

This position reports directly to the Head of Technical Support - APAC & Middle East at Tritium and is based in Murarrie, Brisbane.

**Key responsibilities for this role include, but are not limited to**:

- Ensure a great customer experience in all things related to the installation and maintenance of their fast charging stations.
- Coordinate the effective and timely resolution of issues reported by customers with help from our technical experts and service organization.
- Book and manage service jobs and spares deliveries.
- Provide updates on service status and set clear and realistic expectations for the resolution of faults
- Respond to ad-hoc queries and escalations from customers and follow up to make sure that Tritium delivers as promised.
- Work closely with customer support engineers from Tritium.
- Own the customer experience; identify and recommend improvements in processes, products and services.
- Drive up the satisfaction of Tritium’s customers so that they will recommend Tritium to others and stay loyal to Tritium’s products and services in the future.

**Required Skills**:

- Degree qualified
- Experience in Customer Support and Project coordination
- Affinity with SalesForce and Oracle systems.
- Experiece in MS Office
- Event planning skills
- An understanding of and commitment to Customer Satisfaction
- A willingness to learn and grow in a fast-paced ever changing industry
- Excellent communication and interpersonal skills
- An affinity with technology and a commitment to our vision for e-mobility and renewable energy
- Excellent prioritization skills and ability to multitask
- Focus on time management
- Attention to detail

**Benefits**

Join a fast-paced and dynamic business in green tech. We want to change the world for the better and we work hard to do it every day. Tritium offers competitive salaries, free EV charging at available offices, and a diverse range of learning opportunities and career paths.

Tritium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require an adjustment to the recruitment process, just ask.

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