Customer Service Representative

2 weeks ago

North Ryde, Australia BD Full time

Job Description Summary

Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do

**Job Description**:
We are the makers of possible

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.- Job Description Summary Responsibilities:Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking.
-Processing of customer orders and sample requests.
-Processing and co-ordination of customer claims, including credits and returns, working closely with Sales and Marketing and Warehouse associates to ensure thorough investigation and processes have been followed.
-Use of Salesforce for case management and customer contacts
-Proactively support Business areas, act as primary point of contact for Sales and Marketing Associates for Customer Service and Order Management related activities.
-Participate in Business meetings, sharing relevant customer and departmental information.
-Attend periodic product/system/strategy training. Continually challenge BD customer service procedures to ensure they are supporting our customer needs and recommend such changes to the Customer Service Manager.
-Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing Adhere to the requirements of the Quality Management System as maintained by BD Australia.
- Knowledge and Experience:Experience in a fast-paced customer service environment within the healthcare industry (Essential).
-Excellent customer service and interpersonal skills - a strong negotiator, with proven ability to resolve conflict.
-Good communication and presentation skills (both on the telephone and in person).
-Appreciation of Customer Service impact on existing and new business relationships.
-Superior time management skills.
-Active Listener.
-Pro-active, dedicated but also flexible.
-Attention to detail in processes and systems.
-Organised, disciplined, and committed.
-An ability to work autonomously within a team.
-Innovative/effective problem-solving skills.
-SAP and/or JD Edwards experience preferable
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.- To learn more about BD visit:
- Primary Work Location

AUS Sydney - North Ryde

Additional Locations

Work Shift

  • Representative, Customer Service

    2 weeks ago

    North Ryde, Australia Edwards Lifesciences Full time

    **Key Responsibilities**: - Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction. - Resolve complex customer service activities including investigating and performing root cause...

  • Customer Service Representative

    19 hours ago

    North Ryde, Australia Big Fish Games, Inc. Full time

    **Job Posting Title**: Customer Service Representative **Summary**: **What You'll Do**: You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system. **Specifically, you will**: - Create and allocate all service jobs through Salesforce to the...

  • Customer Service Representative

    6 hours ago

    Ryde, Australia The Automotive Group Full time

    **Ryde NSW Location**: - **$28.08 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...

  • Customer Service Representative

    6 days ago

    Ryde, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Ryde, NSW Location**: - **$33.40 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...

  • Customer Service Representative

    20 hours ago

    Ryde, Australia The Automotive Group Full time

    **FREE STREET PARKING!**: - **Ryde NSW Location**: - **$32.25 per/h + comm.**: - **Gtd 15hrs per week (8.00am-11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...

  • Customer Service Representative

    1 week ago

    Ryde, Australia Lumus Imaging Full time

    **Date**:18 Nov 2024 **Location**: ryde, New South Wales, AU, 2113 **Company**:Healius **Job reference**: #13233 **Brand**:Lumus Imaging **Location**: ryde **Work type**: Full Time (Permanent) **About the Role** As a Customer Service Representative at Lumus Imaging, you’ll work in a modern office equipped with cutting-edge technology designed to...

  • Sales Representative/customer Service

    19 hours ago

    Ryde, Australia Topryde telecom Full time

    We are a well established Telecommunication store in Ryde shopping centre and provide variety of services to our customers in the face to face role. We are seeking a casual Sales representative, passionate to upsell and cross sell. We are looking for a person who is a great communicator and can demonstrate that they are self-motivated and can work...

  • Customer Service Representative

    2 days ago

    North Ryde, Australia BD Full time

    Job Description Summary Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination...

  • Customer Service Representative

    7 hours ago

    North Ryde, Australia BD Full time

    Job Description Summary Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and...

  • Customer Service Representative North Ryde/hybrid

    2 weeks ago

    North Ryde, Australia Go Ahead Group Full time

    Large International Company - 12 months+ - North Ryde / Hybrid One of our valued clients is an International Leader in the Medical Devices Industry. With offices around Australia they need a Customer Service representative to join their team with a mix of office - North Ryde | Hybrid to meet an increase in demand. - International Company - 12 months+ -...