Customer Service Representative

1 week ago

North Sydney, Australia Nine Full time

Company Description
**Life at Nine.**

Nine’s strategy is to create great content, distribute it broadly and engage audiences and advertisers.

We are Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment.

**Job Description**:
**Your New Opportunity at Nine**

Nine is looking for multiple Customer Service Representatives that are available for full-time employment to join Australian Metro Publishing's Customer Service Centre team in Sydney.

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday and Sunday 7:30 am - 11:00 am.

**Responsibilities include but are not limited to**:

- Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets

**Qualifications**:
**Enough about us, here's a bit about you.**
- Exceptional customer service, active listening and well developed verbal and written communication skills
- Great attitude and willingness to learn and progress in your career

In return, we offer the chance for you to work with a talented team, in a dynamic working environment where you'll have the opportunity to grow your skills and your career with an industry leader. Training and development are provided to ensure your success. The role combines a mixture of working from home and spending time in our fantastic new offices in North Sydney.

To join us and be part of our highly committed, talented, and successful team - connect with us today

Additional Information
**What you'll get in return at Nine.**
- Career development and quality training
- Up to 16 weeks paid primary carer’s parental leave
- Discounts on lifestyle, entertainment, and leisure memberships, including health insurance, dental and gym
- Access to Future Women - a movement to help women connect, learn and lead through unique content and events.
- Hybrid Working/Flexible working
- Discounts on products and services with corporate partners including Samsung, Apple, JB HI-FI, HP, Hertz Car Hire and TFE Hotels

**Our Commitment to Diversity and Inclusion**:
**Nine’s Workplace Condition of Entry**:
Nine is committed to maintaining a safe and healthy workplace and doing what is reasonably practical to protect our people, including visitors to all Nine sites and events.

**Disclaimer**:We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes

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