Manager, Product Delivery

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Product Delivery

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Product Delivery team is looking for a EMV Consultant responsible for the delivery and implementation of EMV related projects within the respective division. Working cooperatively with numerous internal Mastercard functions, this individual is critical to the successful deployment of Mastercard EMV and contactless technology within the AP region.

Role
- Establish customer delivery support for Mastercard EMV, Paypass, NCF, mobile payment and EMV based technologies across the Asia Pacific region to deploy related products and technologies.
- Work with the Mastercard Vendor alliances to ensure appropriate support and services are being provided the customers and assist where necessary to facilitate testing and type approval services.
- Work closely with the vendors involved in the development of the product solutions testing and type approval services to ensure Mastercard requirements are met. Work with the Mastercard Chip Product team and independent test labs to support vendor product certification.
- Provide consultancy and project management for EMV, Paypass (including mobile) and other EMV technology related projects to be implemented in Asia Pacific.
- Manage the infrastructure requirement for Mastercard Chip/EMV project implementations for the Asia Pacific region.
- Where requested by Mastercard, provide pre-sales and post sales technical support for Mastercard customers, including activities such as training workshop, customer implementation/integration support and problem resolution.

All About You
- Bachelor’s degree or equivalent work experience required.
- Understanding of MasterCard products and services.
- Ability to identify issues before they develop into problems; proactively resolve issues directly or through escalation to appropriate partners.
- Extensive, proven project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with external and internal clients simultaneously.
- Understand customer and constituent needs, marketplace dynamics, industry trends and the competitive landscape.
- Experience working across multiple levels, functions and regions; able to clearly communicate complex technical and business information in an easy to understand manner; able to effectively deliver messages both verbally and in writing
- Strong project management capabilities - strategic, highly organized and able to attend to critical details

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.