Technical Product Specialist 1

2 weeks ago

Perth, Australia WesTrac Full time

Posted Date: 10 Jan 2025
- Location: Perth Precinct, WA, AU

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **Technical Product Specialist Supervisor,** this **Technical Product Specialist**role will be the Subject Matter Expert in Caterpillar MineStar technology products specifically related to the underground mining sector with a focus on Caterpillar’s MineStar “Command for Underground” system and provide technical support and solutions to WesTrac stakeholders and customers.

**Location**:Perth Precinct (Perth Airport, WA)

**Roster**: Monday - Friday, 8.5-hour days

**Key focus areas where you will make a difference**:

- Provide high level specialist support and services to customers on a specific or limited expertise range of Caterpillar technology products such as MineStar Command & Fleet
- Providing development and support to key stakeholders both internal and external
- Consult with all stakeholders through identification and scoping of technical compatibilities and requirements to deliver on required end solution

**To be successful the following is required**:

- Demonstrated experience within a similar role and environment
- Experience with underground mining tele remote systems.
- Advanced knowledge of the MineStar office environment
- Experience with Microsoft Active directory
- Excellent communication skills (written, verbal and interpersonal) with the ability to cultivate relationships at all levels
- Advanced problem-solving skills and the ability to troubleshoot, ideally in a support environment
- Highly developed negotiation, mentoring and influencing skills

**What we offer**:

- Opportunity to get a $5,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_

Job #3514

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