Customer Success Manager

Property management gets a bad rap. There are some big, juicy problems that need to be solved to make things easier and fairer for everyone involved. In the time it takes you to read this job ad, 21 tenants will be approved giving property owners new tenants and property managers new relationships to manage. Application forms need to be processed, payments managed, maintenance done, inspections completed. How do we make this experience not only frictionless, but FUN, for everyone involved?

That’s why we’re here. Kolmeo is on a mission to revolutionise the industry and change the way people think about renting, owning and managing property. Since 2020, we’ve seen one BILLION dollars in payment transactions soar across our platform, while 469,417 workflows have been ticked off (our users are productivity obsessed). And we’re JUST getting started.

The future is blindingly bright at Kolmeo. We’ve got BIG plans (and an abundant amount of resources to really change the game), but there’s just **one thing** missing: YOU. Will you accept this rose and join Kolmeo as OUR next **_Customer Success Manager_**?

**Hey, before we hit the nitty gritty **

**So, here’s the low down.**

As a Kolmean (that’s what we call our team members), you’ll have both a job title, like **_Customer Success Manager_**, and a **squad**. Together, you’ll tackle spicy challenges, like how to streamline payments between tenants and owners, for example. Or how to save property managers time in their day-to-day tasks using AI. You’ll have tasks that you’re responsible for on your own, as well as tasks you’ll contribute to as part of larger company-wide projects.

**Our story**

With more than 15 years of adventures in proptech, we’ve got the ‘inside scoop’ on what worksand what needs a little extra TLC. In fact, we were born out of a property management company, so we intimately understand the joys and sorrows of our customers (they’re at the heart of everything we do).

Kolmeo gives real estate agencies all around Australia access to the right tools and technology to perfectly balance the relationship between tenants, owners, and property managers. We believe in our heart of hearts that it's possible for people to truly love renting, owning and managing properties - it’s what gets us out of bed (that, and coffee), and why we love what we do.

**Here’s what we’re looking for**

Kolmeo is on the hunt for a **_Customer Success Manager_**. As a superstar within the Customer Experience team, you’ll work alongside the Head of Customer Experience to be the connection point between our customers and the broader business. You will support customers with all their requirements, assisting them with their queries and helping them to learn how best to use our platform. Preferably you will have prior experience in Property Management and previous experience in a customer success role.

**A day in the life of a Kolmeo Customer Success Manager**
- Research and analysis of new customer needs
- Project management of new customer implementations
- Provide training and support to our existing customers
- Support the wider team to address day to day customer enquiries
- Participate in sales activity and assisting with the hands-on demonstration of the Kolmeo platform to prospective clients

**To hit this job out of the park, you MUST have**:

- Highly proficient on Microsoft Office software
- High attention to detail
- Strong conflict resolution and mediation skills
- Flexibility and ability to travel interstate
- Effective written and verbal communication skills

**Your life isn’t set in stone, so why should work be, too?**

We’re a team of over 100 strong property management specialists and tech-xperts based in Melbourne, working all around Australia. When it comes to where and how we work, ‘flexible’ is our middle name. So whether you’re a morning person, night owl or a school drop-off legend, we’ll empower you to manage your energy, not your time

**Perks (yep, we got ‘em)**
- **Let’s get social**: It’s cliché but yes, we work hard and _play even harder_. Jump on the team lunch train, clink glasses with your coworkers at pre-Friday drinks (Thursday night tipple, anyone?), strike pins at bowling, battle it out in a table tennis tournament, or simply sneak a cheeky donut (we’ve got a wicked sweet tooth). Got an idea? We’re ALL ears.
- **Recharge Days**: Score a bonus day off every quarter because recharging is just as important as charging on with the work
- **Learning and Development**: Get access to online platforms to develop and boost your awesome skills.
- **Volunteer Day**: Take a day off and give back to a charity that’s important for you, like the Foodbank Food Drive or Fundraising Morning Tea.
- **Genuine support**: We’re proud to offer confidential counselling services for personal or work-related matters so you know you’re never alone.