Customer Support Officer

2 weeks ago

Hawthorn, Australia Scope (Aust) Full time

**About Scope**

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review's Top 100 Most Innovative Companies' in Australia and New Zealand.

**About The Role**

Scope has an exciting and unique opportunity for in our Vic team as a Customer Support Officer.

Other responsibilities include:

- Manage all inbound calls with a high level of customer service by following business processes, capturing mandatory data, referring to reference materials and prioritising the customer’s requirements
- Provide follow up to all outstanding enquiries and requests within stated timeframe
- Ensure confidentiality and compliance in all customer interactions (internal and external)

**About You**

What we are looking for:

- An enthusiastic and driven individual with a passion for customer experience
- Experience with nurturing potential leads
- Strong inbound customer service or similar front of house experience
- Experience working in a services, healthcare or in disability services is preferred
- Familiarity with working to SLA’s and customer experience measures NPS
- Excellent Ability to engage across the organisation from front line staff to executives using the appropriate language.

**Scope as an Employer**

Take your career on a journey with Scope and work proactively with us to achieve our mission
- Please note, the successful applicant will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required._
- At Scope, the ongoing safety and wellbeing of our employees and customers is a priority. One of our commitments in response to Covid-19 was to implement a policy requiring all our employees regardless of the job to be fully vaccinated. Full vaccinated under Scope’s policy is 3 doses of a Covid-19 vaccine. Please note that should you be offered a position at Scope; a condition of that offer would be to provide proof that you have had at least 3 doses of a Covid-19 vaccine._

**Position Description

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