Program Manager- Retail Tech

**Joining the Metcash Family**
At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.
Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

**About the Opportunity**
The Program Manager is responsible for overseeing and managing the Retail Technology Project Portfolio. This position will drive delivery across the development, architecture, and operations squads internally, and our diverse cohort of retail software partners externally.

The role has an end-to-end view of program delivery, the program roadmap, and works closely with the Program/Project Leads in our business pillars and the Head of Retail Technology to ensure projects are delivered on time and to the agreed scope and budget.

**In this Role**
- Leadership & Strategy: Contribute to the development and execution of the Retail Technology Platform's strategic vision and goals
- Ensure alignment with the overall program strategy while maintaining governance frameworks, policies, and procedures for effective project management.
- Project Management: Oversee the management of workstreams and external project dependencies, ensuring proper prioritization, resourcing, and timely, within-budget delivery,
- Conduct regular performance reviews, evaluating risks, and collaborating with project managers and stakeholders to address Program and Portfolio-level issues and conflicts.
- Act as the Scum Master, driving adoption of Azure Dec Ops and Microsoft Project as our Primary Program Management tool sets.
- Develop & promote project management methodologies, quality & assistance and best practices
- Ensure Retail Technology resources are integrate into plans and capacity planning is conducted, addressing any resource gaps.
- Establish strong relationships with key stakeholders, and communicate project progress, risks and issues
- Develop & implement a robust risk, issue dependency and decision management framework.
- Define & track KPIs to measure Program workstream and project performance.
- Prepare reports and dashboards to provide status updates, and conduct post project reviews.
- Foster a change ready culture within Retail Technology and business partners
- Organise knowledge sharing sessions, workshops and programs for project managers and stakeholders

**You’re Likely a Match If**
- Proven experience managing program delivery in a complex, matrix environments
- Advanced planning & organisation skills and capable of prioritising multiple competing demands
- Disciplined approach to program and project management
- Exceptional communication skills with an ability to articulate complex issues with a simplistic & priority focus approach
- Exceptional stakeholder management skills, with ability to influence and gain buy-in
- Strong strategic planning and commercial acumen
- Ability to solve problems, assist the business in decisions through use of analytical and robust decision making
- Experience working with both waterfall and agile methodologies, as required
- Qualifications: Project Management Certification and/or Qualifications e.g. AIPM, PMI / PMP, PRINCE2, PROSI Accreditation, P30 and/or SAFe/Agile
- Willingness to learn the Azure Dev Ops Software Development Platform to a mastery level
- Strong MS Project, Power Bi, and PowerPoint skills
- Experience with Retail Point of Sale Software Systems development would be advantageous but is not critical
- Industry experience within FMCG is highly regarded

**Life at Metcash**
Experience a supportive and flexible work environment. We are a FlexReady accredited workplace
Enjoy a 5th week of annual leave every year after your first year.
Benefit from 2 well-being days and 1 volunteer day annually.
An abundance of learning, development, and career growth opportunities.
12 weeks of gender-neutral paid parental leave for primary carers.
Proudly awarded “Bronze Employer for LGBTQ Inclusion”.
Recognised as 45th in the global "Equileap Top 100" for initiatives on gender equity.
- ️A neutral gender pay gap of under 5% as published by WGEA 2022- 2023

Gold accreditation by Mental Health Australia.
Incredible value discounts and perks through our team member app, “Our Local”.

**About Us**
Metcash is Australia’s leading wholesale distribution company, with revenue exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.
We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operatio