Workplace Lead

JLL supports the Whole You, personally and professionally.
JLL's large general insurance client is looking for a Workplace Lead to be based at their Brisbane CBD Office. This role plays a pivotal role in providing authentic service experiences that bond the relationship between JLL, our client and their guest. Managing a team of Mailroom Coordinators and Receptionists your role is to ensure exceptional client team member experience in every interaction, whilst delivering a range of on-site workplace related services.
**About the role**:
Manage and train the mailroom coordinators and receptionists, conduct performance reviews and set goals with each team member
Work with ANZ Experience Lead on processes and procedures
Build relationships and rapport with key stakeholders, ensuring mínimal escalations
Support the delivery of internal general service for our employees across a range of different disciplines including Property, Facilities, Workspace, event management, desk and parking booking, AV/VC issues and general building orientation
Ensure adherence to client's workplace guideline to create a welcoming, safe and productive workplace
Display flexibility in availability to ensure coverage on all conference floors and maintain work standards
Raise work orders for repairs and retifircation, book handment and maintenance personnel as needed while being the point of contact for the Facilities Management team
Book meeting room spaces specifically for high-profile managers and Board of Directors, ensuring premium service standards
Liase with Executive Assistant to organise events, coordinate catering services and registering of guests
Ensure meeting room floors are maintained in a pristine and clutter-free way, ensure rooms are set up ready for each booking
**About you**:
Previous experience in hospitality, or high-end corporate concierge services
Proven experience managing a small team of employees
Well-developed time management and project management skills, ability to meet deadlines and coordinate others
Excellent interpersonal skills and ability to manage relationships and expectations
Prior experience managing meeting room services is desirable
**What you can expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.