Digital Site Services Specialist

**Join a dynamic, diverse and high performing team in an exciting time of growth.**:

- **Parramatta base location**:

- **Full Time - Permanent role**:

- **Proudly making a difference to establishing a best-in-class, customer centred, client organisation**

**About us**

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.

**What will you be doing?**

The Digital Site Services Specialist is responsible for delivering comprehensive support for both endpoint environments and remote site operations. This role involves diagnosing and resolving technical issues using diagnostic tools and standard operating procedures, ensuring the smooth functioning of all endpoint systems, and addressing hardware and software problems. The Specialist provides essential technical support and guidance to users and support teams, manages digital inventory, and contributes to digital projects. Additionally, the role supports site operations, including audio visual systems, network connectivity, server replacement, and other digital infrastructure components. This ensures that the organisation can run smoothly and efficiently, with mínimal disruptions to its digital operations.

**Your role will involve**:

- ** Technical Support**: Providing timely and effective technical assistance to end-users for hardware and software issues at Hub and Remote sites. This includes hardware rollouts, troubleshooting issues, performing regular maintenance, service request and incident management. Responsibilities involve logging, tracking, and resolving incidents and service requests using ITIL practices to ensure mínimal user disruption. Additionally, support encompasses network connectivity and digital infrastructure troubleshooting and/or replacement as required in collaboration with other digital teams.
- ** Asset Management**: Updating CMDB with all hardware and software assets for all end user and audio visuals equipment, ensuring they are properly managed and accounted for. Contributing to the lifecycle management and replacement of aged hardware and associated projects.
- ** Implementations**: Contribute to CORE and continual improvement projects and initiatives including the deployment of new systems, technologies, and processes.
- **Data Centre (DC) Support**: Provide timely and efficient technical assistance for the operation and maintenance of data centres to ensure optimal performance and security. This includes supporting projects as required, including hardware installation and decommissioning, as well as managing incidents and service requests in accordance with ITIL practices to minimise system disruption.
- ** User Experience**: Enhancing the user experience by ensuring that services are reliable, efficient, and meet the needs of the users. This involves collaborating with digital teams to identify and/or implement improvements and contributing to Operational Performance Metrics and dashboards.
- ** Audio Visual**: Implement and support audiovisual (AV) solutions as per approved designs, ensuring seamless integration and functionality. Provide ongoing support and regular maintenance for AV systems, addressing technical issues promptly to reduce downtime and maintain a high standard of meeting room readiness.

**What’s in it for you.**
- Parking options available
- Childcare allowances
- Up to 18 weeks paid parental leave.
- Novated lease options
- Fitness Passport offering access to hundreds of gyms and pools around NSW.
- Flu vaccinations and discounted options on health insurance membership providers.

**Who are we looking for?**
- Tertiary degree qualification in information technology, computer science or similar or equivalent industry experience.
- Relevant experience in Information Technology
- Demonstrated experience in delivery, implementation, and operation of digital site services in a similar role.
- Technical knowledge and/or experience in maintaining site technologies and the digital operations experience.
- Demonstrated knowledge of distributed site infrastructure and end user technologies.
- Understanding of Enabling Infrastructure technologies, Information, Integration, Platform and Software technologies, and Digital Resilience
- Knowledge of relevant business technologies
- Understanding in dealing with technology vendors and associated contracts
- Experience in implementing new and innovative technology solutions
- Demonstrated ability to support, operate and implement digital audio video technology and site services across geographical locations.

**Closing date: 8**st** Oct 2024**

**Please see the position description for the role’s full accountabilities.