Capacity Lead Analyst

1 week ago

Melbourne, Australia Optus Full time

W will only be considering Australian Citizens and Permanent Residents for this role* 

Capacity Lead Analyst
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. 
We’re looking for a
Capacity Lead Analyst
to join our Client Delivery team within Enterprise Business. In this high-impact role, you’ll ensure that Optus’ IT services meet performance and capacity requirements—today and into the future. From analysing utilisation trends to producing reports that inform key infrastructure decisions, this role is essential in maintaining service health, avoiding incidents, and delivering an exceptional experience for some of our most strategic clients.
**Your Day-to-Day**:
Monitor, analyse, and report on service performance and utilisation metrics, identifying risks and improvement opportunities across voice, data, and video services.
Create and deliver accurate monthly capacity and performance reports, ensuring compliance with client contracts and governance standards.
Collaborate with engineering, delivery teams, and vendors to troubleshoot capacity anomalies and support technical resolution.
Provide capacity input to new projects and proactively support future growth through medium
- to long-term planning.
Maintain process documentation and contribute to audits, reviews, and continual service improvement initiatives
**What We're Looking For**:  
3+ years’ experience in Capacity Management, Planning, or Performance Analytics within a managed services or ICT environment.
Strong understanding of ITIL Capacity Management processes (ITIL 4 Foundation certification highly regarded).
Proven track record in analysing complex data sets and generating meaningful capacity and trend reports.
Strong stakeholder engagement and relationship-building skills across internal teams, vendors, and enterprise clients.
Technical understanding of voice, data, and video networks, with the ability to translate technical metrics into business insights.
Confident working independently, with excellent communication and problem-solving skills
What’s in it for you? 
3 days in the office, 2 days remote - with flexible hours to suit
Inclusive gender neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 additional 'Connected Leave' days
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
**Connect at work through our employee-led volunteer groups**: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes 
For more information on Diversity, Inclusion & Belonging at Optus, please visit
.

  • Engagement and Capacity Development Lead

    2 weeks ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Community Services, Health and Allied Health, Human Resources, Legal, Occupational Health and Safety, Other, Planning, Research, Medical, Nursing, Aged Care Reference: 45163 Austin Health...

  • Capacity Planner

    1 week ago

    Melbourne, Australia BSA Full time

    Permanent Position with an ASX Listed reputable Australian Company - A competitive salary package **Position overview** This role offers a hybrid work arrangement and is based in Melbourne. **Position responsibilities** - Work effectively with internal and external clients to ensure delivery of agreed outcomes - Ensure forecast is responded to by the agreed...

  • Capacity Development Officer

    2 weeks ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Community Services, Health and Allied Health, Human Resources, Legal, Occupational Health and Safety, Other, Medical, Nursing, Aged Care Reference: 45847 - **Fixed Term Full Time**: - **...

  • Manager IT Capacity Management

    5 days ago

    Melbourne, Victoria, Australia nbn™ Full time $80,000 - $120,000 per year

    Job ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn, as a Manager – IT Capacity...

  • Availability and Capacity

    1 week ago

    Melbourne, Australia Optus Full time

    We will only be considering Australian Citizens and Permanent Residents for this role*  Availability and Capacity Manager At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in...

  • Lead Systems Analyst

    3 days ago

    Melbourne, Australia Plan International Australia Full time

    About the role The Opportunity Join Plan International Australia as our Lead Systems Analyst, where you’ll drive strategic management and enhancement of our Salesforce CRM and interconnected platforms. Your expertise will directly amplify our ability to advocate for children’s rights and equality for girls globally. Why You'll love working...

  • Lead Analyst

    1 day ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Fixed-term - Full-time **Salary**: $97,955 - $111,142 **Grade**:VPS 4 **Occupation**:Governance and risk management **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:VG/ESC/ESC/1878606 ***: **Job Summary** - If you're looking for a role in a dynamic and community-focused organisation that is making a...

  • Qc Support Analyst

    1 day ago

    Melbourne, Australia Bell People Consultants Full time

    Leading Pharmaceutical Global Manufacturing Organisation - Excellent Opportunity - Melbourne Metropolitan Area **About the company**: Operating as a major global Multinational pharmaceutical manufacturer with global sites worldwide, our client is well known for its growth and innovation and is an Australian iconic brand in the marketplace, offering a range...

  • Lead Business Analyst

    2 weeks ago

    Melbourne, Victoria, Australia AMP Career Site Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Water Sector Analyst

    1 week ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 1, Ongoing - $115,443 - $125,832 + 15.4% super - Melbourne, Canberra, Brisbane or Adelaide The Water Sector Analyst will work as part of the Water Markets Reform (WMR) program tasked to improve trust and transparency in relation to water trading in the Murray-Darling Basin and specifically, prepare the Bureau for its new obligations under...