Availability and Capacity

14 hours ago

Melbourne, Australia Optus Full time

We will only be considering Australian Citizens and Permanent Residents for this role* 

Availability and Capacity Manager
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. 
We’re looking for an experienced
Availability and Capacity Manager
to join our Enterprise Business division, leading critical ITIL-aligned processes across performance, risk, and service availability. You’ll play a key role in ensuring Optus’ managed services consistently meet or exceed client expectations, helping prevent incidents before they occur and driving continuous service improvement. If you’re detail-driven, client-focused, and thrive in complex environments, this is the role for you
**Your Day-to-Day**:
Govern and maintain Availability and Capacity Management processes across strategic enterprise accounts, ensuring compliance with contractual obligations.
Analyse performance data, availability trends, and capacity risks—delivering timely, actionable insights and preventative recommendations.
Produce and assure monthly Availability and Capacity reports, collaborating with reporting teams, engineers, and client delivery managers.
Engage directly with clients and internal stakeholders as the single point of contact for capacity
- and availability-related issues, audits, or service risks.
Identify and escalate Single Points of Failure (SPOFs), working cross-functionally to remediate issues before they impact SLAs.
Maintain accurate documentation, process governance, and participate in audits to ensure operational excellence and customer confidence.
**What We're Looking For**:  
Extensive experience in managed IT services, ideally in service management or client delivery.
Proven experience in Availability or Capacity Management in large, enterprise environments.
Strong working knowledge of ITIL frameworks (ITIL 4 Foundation required; PPO or Intermediate certifications highly regarded).
Analytical and technical skills across network, voice, data, and infrastructure environments, with experience using tools such as Grafana, Riverbed, ServiceNow, or Helix.
Excellent stakeholder engagement and communication skills across business, technical, and government clients.
Strong problem-solving ability, attention to detail, and commitment to continuous improvement in a high-accountability environment
What’s in it for you?
3 days in the office, 2 days remote - with flexible hours to suit
Inclusive gender neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 additional 'Connected Leave' days
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
**Connect at work through our employee-led volunteer groups**: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes 
For more information on Diversity, Inclusion & Belonging at Optus, please visit
.

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