Capacity Planner

Permanent Position with an ASX Listed reputable Australian Company - A competitive salary package **Position overview** This role offers a hybrid work arrangement and is based in Melbourne. **Position responsibilities** - Work effectively with internal and external clients to ensure delivery of agreed outcomes - Ensure forecast is responded to by the agreed deadline and accepted in line with the SLA - Develop on-barding strategies should they be needed based on forecasted demand or devise mitigating strategies to combat such shortfalls. - Develop good client relationships with the nbn’s Forecast and Calendar teams who shall be our direct nbn counterparts. - Work closely with both these teams to ensure high levels of client satisfaction - Manage capacity trackers & tools daily to assess our current field output and judge if there are any risks to meeting our agreed commitments to nbn - Respond promptly and accurately to any nbn change control request which may be raised requiring an uplift in our agreed work volumes. - Collection of capacity from the field is completed within allocated schedule - Escalation of any un-submitted capacity to field team leader & state SDM if required - Ensure capacity adjustments are made in a timely and accurate manner when requested by field technicians - Removal of any non-complaint technicians from capacity - Management of active tech lists for all areas which we are responsible for - Ensure all day to day operational activities are executed effectively and appropriate records and approvals are in place - Other tasks as required. **Qualifications** - Bachelor Degree in a relevant field would be desirable (but not essential) - Minimum 2 years practical experience in a Capacity / Forecasting / Supply & Demand related role. Additional benefit would be if this is within the telecommunications industry - Any certificates or qualification related to SQL / Power Bi or other database / analytics software would also be looked upon favourably **Skills and Attributes** - Demonstrate experience with supply & demand type planning and forecasting - Excellent Excel skills along with any SQL, CRM, Power BI & Database management or software experience - Good written and verbal communication skills and the ability to interact with internal and external stakeholders - Ability to work with a wide variety of different stakeholder and teams from multiple business segments. Both internally and externally. - Extensive experience and demonstrated success in a similar planning / forecasting type team in a medium-large business with similar headcount and geographic distribution - Demonstrated sound technical knowledge - Demonstrated experience in managing day to day issues and successfully resolve situational problems with an appropriate degree of autonomy and independent judgement - Good numerical ability and attention to detail. Able to work quickly and accurately under pressure and to tight deadlines - A basic understanding of various telecommunications infrastructure or the nbn network **What we Offer** - The opportunity to be a part of an established and growing company - Development opportunities - Certified Great Place to Work - Employee Assistance program - Paid parental leave - Fitness Passport - Novated leasing options **About the Company** Headquartered in Sydney, BSA is a publicly-listed company on the Australian Securities Exchange, proudly 100% Australian owned and operated. With a robust team of over 300 employees, we provide design, construction, management, maintenance, and field services solutions for fixed and wireless networks, smart metering, EV charging infrastructure, and residential and enterprise connectivity services. Key Features of BSA: - **Experience and Expertise**: BSA has a rich history of providing technical and workforce management solutions, drawing upon years of industry experience. - **Clientele**: Our clients include some of Australia's foremost organisations, benefiting from our tailored and adaptable services. - **National Workforce**:BSA boasts its own substantial national workforce complemented by strong subcontractor relationships, ensuring a comprehensive and reliable service. - **Leadership**: Guided by a robust and experienced management team, BSA operates with a commitment to excellence and client satisfaction. **Diversity Statement** BSA values diversity and inclusion, fostering a workplace culture that respects unique perspectives and talents. As a leading technical services company operating across Australia, we recognise diversity's pivotal role in driving innovation and team success. We are a proud equal opportunity employer, actively promoting diversity in recruitment, development, and promotion processes and ensuring an inclusive environment where everyone can thrive. "We embrace diverse thinking and solutions" is not just a value but a guiding principle that permeates every aspect of our operations. By championing and embracing diffe