Customer Service Officer

4 days ago

Illawarra, Australia HAYS Full time

Customer Service Officer

**Your new company**

Is a leading organisation in the financial services industry. They are committed to providing top-notch services to their valued customers. Your new company values innovation, teamwork, and excellence, and are looking for someone who shares their passion for customer satisfaction.

**Your new role**

As a Customer Service Officer, you will play a crucial role in ensuring our customers receive outstanding support. Your responsibilities will include:

- ** Understanding KPIs, Targets, and Standards**: You’ll be well-versed in key performance indicators (KPIs) and targets, ensuring that you meet and exceed them consistently.
- ** Building Strong Customer Relationships**: You’ll engage with customers, listen actively, and empathise to understand their needs.
- ** Problem Solving**: When faced with challenges, you’ll think critically and find effective solutions. Your ability to troubleshoot and resolve issues promptly will be essential.
- ** Exceptional Telephone Manner**: You’ll handle inbound calls professionally, providing accurate information, addressing enquiries, and ensuring a positive experience.
- ** Attention to Detail**: From recording customer interactions to processing requests, your exceptional eye for detail will ensure accuracy and quality.

**What you'll need to succeed**
- ** Experience**: Previous customer service experience is preferred, but we also welcome enthusiastic individuals who are eager to learn.
- ** Communication Skills**: Excellent verbal and written communication skills are essential.
- ** Adaptability**: Our environment is dynamic, so adaptability and flexibility are key.
- ** Team Player**: You’ll collaborate with colleagues across departments to achieve shared goals.
- ** Problem-Solving Skills**: Quick thinking and resourcefulness are crucial.
- ** Customer-Centric Attitude**: A genuine desire to assist and delight our customers.

**Cert 3 in Financial services or experience in banking sector preferred**

**What you'll get in return**
- ** Professional Growth**: We invest in our employees’ development, offering training and opportunities for advancement.
- ** Supportive Environment**: Our team is friendly, supportive, and passionate about what we do.
- ** Competitive Compensation**: We offer a competitive salary and benefits package.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2847579

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