Asset and Facilities Support Officer, Clerk Grade

**Asset and Facilities Support Officer, Clerk Grade 3/4**
- An exciting opportunity exists to join the NSW SES Fleet Services Team
- Work in a volunteer-based Emergency Services agency supporting communities of NSW
- Full-time temporary position until 30 June 2025
- Wollongong State Headquarters (some flexibility can be considered)

**About the opportunity**
The Asset and Facilities Support Officer (AFSO) delivers high quality, customer focused strategies and administrative services to enable NSW SES to meet its operational and statutory requirements.

The main responsibilities of the role include:

- Provide excellent customer service for all fleet-related enquiries.
- Perform various administrative tasks to support the fleet team.
- Manage and coordinate pool and Executive fleet asset replacement schedules.
- Handle total loss insurance claims.
- Organise and respond to internal and external correspondence, including managing the Fleet inbox and Service Desk, in a timely and efficient manner.
- Process equipment orders and oversee communication and change management activities for the delivery of new assets and the collection of assets being retired from service.

**About the NSW SES**
Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well
- trained in the wide variety of roles they perform.
With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here

**About you**
To be successful in this role you will:

- Be organised, proactive and accountable and thrive in a complex and fast-paced environment.
- Have excellent communication skills (both written and verbal) including the ability to effectively communicate with internal and external stakeholders in a responsive manner to provide effective and responsive customer service.
- Be a highly motivated individual with excellent organisational skills with the ability to remain calm and focused in challenging situations.
- Understand program and project management methodologies and best practice.
- Have knowledge of NSW Government Procurement, Supply and Fleet policy and practices.
- Have demonstrated ability to build and maintain strong working relationships.
- Hold a current driver’s licence.

**What we can offer you**
- Attractive leave entitlements: parental, recreation and flex leave and other leave
- Competitive salary package of up to $97,217.91 pa ($79,032 - $86,539 + leave loading + super)
- Flexible work options working within operational requirements
- Mental Health & Wellbeing programs
- Access to our Corporate Partner Fitness Passport for a reduced rate when joining a participating gym
- Operational and leadership training via LinkedIn Learning and other resources
- Comprehensive immunisation programs including the flu vaccine
- Opportunities to build relationships across emergency service agencies, committees and other Government and community organisations.

**How to apply**
- A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
- Responses to each of the targeted questions (maximum of one page per answer); and
- An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

**Targeted Questions**
- This role requires you to liaise with internal and external stakeholders to manage tasks and resolve complex customer issues. Provide an example of a time when you have provided excellent customer service. What was the outcome?
- Demonstrate how your skills and experience meet the focus capabilities of the role.

**Want to know more?**

The role description is available here

**Talent Pool**
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here

**Applications close: midnight Monday, 21 October 2024